TetraScience provides the world’s first and only R&D Data Cloud, with a mission to transform life sciences R&D, accelerate discovery, and improve human life. Scientists at global Pharma and Biotech organizations rely on our innovative Tetra Data Platform for easy access to centralized, harmonized, and actionable scientific data to accelerate their digital lab transformation. With best-in-class SaaS performance, a team of industry innovators, and excellent product/market fit, Tetra is positioned to become an iconic life sciences software company.
What You Will Do:
- Develop tools, scripts, and design processes to improve observability and system resiliency.
- 80% of your time will be hands-on code fixes - individually or by partnering with engineering teams.
- Building, automating, and monitoring infrastructure in AWS to increase product reliability.
- You will be the responsible to investigate end-to-end issues and escalations reported by TetraScience customers.
- Triage issues, drive to resolution and/or identify workarounds to unblock customers.
- You will be the steward of the customer support to the engineering escalation process, increasing efficiency by streamlining communication with customer success, by triaging, extracting, and documenting relevant information
Requirements:
- 7+ years of experience with a proven track record of excellence as Production Support Engineer or Site Reliability Engineer for web application platforms
- Coding experience in one or more languages: Python, JavaScript, React or Java
- Demonstrated experience of debugging software reliability issues in a distributed environment including troubleshooting experience with APIs.
- Must have experience with CloudNative(AWS) platforms and applications( Micro-services, Lambda, Docker and * Kubernetes deployments, Databases, NoSQL, Kafka/Queueing Service, or Elastic Search)
- Must be self-driven, innovative, and willing to take initiative. Good to have startup experience.
- Bachelor's degree in engineering, or equivalent
Benefits:
- 100% employer-paid benefits for all eligible employees and immediate family members.
- Unlimited paid time off (PTO).
- 401K.
- Flexible working arrangements - Remote work + office as needed.
- Company paid Life Insurance, LTD/STD.
TetraScience
