Senior Product Operations (NYC)

🚀 About PermitFlow

PermitFlow’s mission is to streamline and simplify construction permitting in the $1.6 trillion United States construction market. Our software reduces time to permit, supporting permitting end-to-end including permit research, application preparation, submission, and monitoring.

We’ve raised a $31m Series A led by Kleiner Perkins with participation from Initialized Capital, Y Combinator, Felicis Ventures, Altos Ventures, and the founders and executives from Zillow, PlanGrid, Thumbtack, Bluebeam, Uber, Procore, and more.

Our team consists of architects, structural engineers, permitting experts, and workflow software specialists, all who have personally experienced the pain of permitting.

✋ Who you are?

You’re a builder by nature, and an experienced, strategic product operator by training. We’re looking for someone excited to build a new, critical function at PermitFlow. This is a cross-functional role, serving as the connective tissue between our product team and our customer-facing teams.

Product operators will be responsible for delivering the customer and analytical insights that shape our product evolution, driving fully enabled and fully evaluated product releases, and leading operational processes that both “keep the lights on” and help identify improvements in how we serve our customers. We’re looking for someone not afraid to get deep in the weeds of our different operational workflows before re-emerging to take a more strategic point of view on scalable solutions.

You will develop and continuously evolve our ongoing customer listening, product enablement, product release, incident response and operational monitoring processes, and deliver one-time impactful projects as needs are identified. You’ll work both upstream with product to represent the voice of the customer and shape product decisions, as well as downstream with customer facing teams, equipping them to scale rapidly.

✅ What You’ll Do:

• Drive continuous improvement to the engagement models between engineering, product, operations, and customer success
• Advise product teams on the feasibility of products throughout the product life cycle
• Invest in building high-leverage product analytics tracking and customer listening methods to surface opportunities for improving the customer experience
• Map existing workflows and variations to the core workflow between teams, synthesizing learnings, defining a go-forward standard operating procedure, and working with product / engineering to execute on solutions
• Identify opportunities to automate, optimize, and refine processes to help us scale operationally as we continue to expand the scope of our products and the size of our customer base
• Develop an end-to-end product rollout plans and project-manage implementation
• Track core business metrics related to the product
• Earn the trust of your frequent cross-functional collaborators, including operations, customer success, engineering, and product, ensuring their needs are reflected in product and process roadmaps

🙌 Qualifications & Fit:

• Professional Background: Minimum 3 years experience in Product Management, Product Operations, Management Consulting, Business Operations and/or Strategy & Ops roles (ideally a mix of these and more!), with experience in fast-growth startup environments preferred
• Strategic Expertise: Solid experience in operational strategy development and execution, with a knack for improving efficiency and growth.
• Adaptability: Strong problem-solving skills and adaptability in a fast-paced startup environment, with a focus on strategic decision-making and operational agility.
• Strong quant inclination: You can’t improve what you can’t measure. You’re very comfortable in data tools and have a ‘favorite’ (SQL, Looker Studio, Python, etc.).
• Clear communicator: We care more about results than analysis - clearly communicating your plan and driving action from the team will be as important to your success as your analysis.
• Strong work ethic: You have the opportunity to build and lead a big function as we grow. We’re looking for someone who’s excited to take on challenges and put in the work to tackle them.
• Team player: This is a cross-functional role. Your success will be tied closely to the success of the functions you’re supporting. Seeing your success as their success is critical!
• NYC Based: This role is a hybrid role, with in-person required Monday, Wednesday, and Friday in our Manhattan office.

💙 Benefits:

• 📈 Equity packages
• 💰 Competitive Salary
• 🩺 100% Paid health, dental & vision coverage
• 🍽️ Lunch & Dinner provided w/ a fully stocked kitchen
• 🚍 Commuter benefits
• 🎤 Team building events
• 🌴 Unlimited PTO