Senior Product Manager (Platform/Infrastructure)

Hi, I’m Nick, co-founder and Chief Product Officer at MedMe Health. At MedMe, we are passionate about empowering pharmacists to provide services beyond prescribing for patients in the community. Our mission is to build an all-in-one cloud-based platform that empowers pharmacists to schedule, document, and manage clinical services at scale. We help pharmacies transform into community health hubs.

We are building software for an industry that has relied on pen and paper throughout its history. This is why crafting, building, and constantly improving the end-to-end customer experience is essential. It’s crucial that we listen deeply to the diverse needs of our pharmacies which could be located anywhere from dense urban jungles to small remote communities. We design and build for their needs to ultimately provide more proactive and sustainable care for the patients in their communities.

MedMe has the two largest pharmacy chains in Canada as clients; we are servicing over 3,500 pharmacies, and we've powered over 20 million patient services. We played a critical role across the country throughout the pandemic in getting the larger population vaccinated. MedMe’s ultimate vision is to transform pharmacies from today’s dispensing locations to tomorrow’s health hubs.

MedMe has raised over $3.7M USD including from M12 (Microsoft’s Venture Fund), MaRS IAF, and Y-Combinator.

Our culture is defined by our core values—RICE: Rigorous, Impactful, Caring, and Elegant. We encourage curiosity and autonomy, focus on transformative impact in healthcare, champion open communication and collaboration, and strive for excellence through simplicity.

Join our supportive and empowering team in our mission to reshape healthcare through innovation and creativity.

We are an equal opportunity employer, welcoming applicants from diverse backgrounds to apply.

The Opportunity

You'll be working directly with Ramin, Head of Product, and collaborating with our wider product development team (including other senior product managers and engineers). You will also have the opportunity to work and collaborate with the co-founders directly with this role.

We have broken down the responsibilities into 3 different viewpoints:

The opportunity

Product Management (specific to a product/project) - Own/Manage the product-development efforts from end-to-end for platform/infrastructure-related products/projects.

This includes:

• Gathering Data: Using SQL and Excel to query + analyze data, and presenting the data to key stakeholders to drive decisions
• Defining Requirements: Working with technical lead and enterprise client stakeholders to understand the needs/gaps and opportunities that are solution-agnostic, and defining functionality of what the solution must meet, as well as success metrics
• Solution Design: Working with the technical lead to come up with various levels of solutions (Based on Eng effort, User experience, tech debt, etc.) and selecting the winning solution based on a documented scoring criteria process involving other internal stakeholders
• Rollout Plan: Setting and communicating timelines to all stakeholders while accounting for dependencies, effects on our clients, the product roadmap
• Product Success: Ensure the final product/deliverables meet the initially defined requirements/success metrics

Agile project management (across all projects)

• Enterprise client management: Manage ongoing enterprise client relationships and ensure streamlined communication regarding timelines for features and bugs
• Resourcing: Work with Head of Engineering to optimize task assignment to the appropriate technical resource based on complexity, capacity, familiarity, and dependency on other roadmap items. Identify capacity limitations based on the roadmap and provide suggestions on how to grow the team.
• Estimations/Planning: Work with Engineers and Product to provide scoping and estimates for future work
• Technical Triaging/Support: Help the rest of the product team triage any CS-reported issues that require technical input and answer any general technical questions that arise
• Stand Ups: Run Daily Stand up meetings, follow up on blockers and sprint issues as needed Release Coordination: Coordinate releases across our customers and multiple environments (US/Canada)

What you bring to the table

• You possess a technical mindset, with knowledge of Web Technologies such as React, GraphQL, and SQL
• Experience facilitating engineering/product discussions, including prioritization and the ability to ask questions to understand how technical decisions impact the product and users
• Experience providing feedback and inputs in technical and architectural design & solutions
• Experiencing communicating with enterprise clients, managing expectations, understanding requirements, and getting stakeholder buy-in
• You have a solid understanding of the product management process from research and planning to the execution of the product.
• You are well versed in Jira, agile methodology, and using Gantt charts/other project management tools.
• You have excellent communication skills (written, verbal, presentations, demos) with a strong aptitude for communicating rationales to stakeholders.
• You possess a self-starter mentality with a penchant for building relationships and collaborating.
• Bonus: previous experience with healthcare software and building integrations with EMR/EHR systems

For us, it’s less about where you graduated and much more about your passion, drive to learn, and what projects/experiences you've had in the past.

Don’t sweat it if you don’t have everything listed above. We believe in growth and curiosity. If you have some of these qualities and are excited about this opportunity, then we want to hear from you!

How We Hire

MedMe is committed to a fair and equitable hiring process for all candidates. To ensure that each candidate’s journey is consistent and the selection process is unbiased, the team at MedMe will not be responding to any personal messages regarding this role or other opportunities.

The Interview Process

• Round 1: Phone screen (45min) with Ramin
  Round 2: Complete the MedMe Product take-home case study
• Round 3: Virtual 60-minute technical interview + case study presentation with a MedMe panel (including other Senior PMs)
• Round 4: Virtual 30-minute interview with the co-founders

All recruiting activities including interviews and new hire on-boarding will be conducted virtually.

Annual Salary ranges from $120,000 - $160,000 CAD with additional stock options

Perks at MedMe

• Flexible health benefit plan
• Full dental, vision, physical & mental health plus health spending account
• Performance development support (yearly budget for courses & conferences)
• Work remotely with flexible hours, we have an international team that spans the globe.

Location

We are fully remote across Canada and have the option to be hybrid for people based in the Greater Toronto Area by going to our office located at MaRS Waterfront

MedMe is a proud equal opportunity workplace that is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We’re looking for motivated and compassionate people who can execute from the ground up and support the work that MedMe believes in.

MedMe is committed to developing an inclusive, barrier-free recruitment process and work environment. Should you require any accommodation, please inform us and we will work with you to meet your accessibility needs. For any accessibility-related assistance, requests for information in accessible alternative formats or to report any accessibility problems, please share in your application.