Senior Operations and Product Manager

Litnerd is seeking a Senior Operations and Product Manager to join our team, ready to dive into all areas of business, operations and product needs and support the CEO. The Senior Operations and Product Manager will conduct user and market research, measnure client feedback, manage product implementation, cross-functional product initiatives, and the development of our innovative educational products. You will work with Litnerd leadership (esp the CEO) and other managers across design, curriculum, engineering, marketing and implementation to realize our vision and build and execute against the roadmap. We are passionate about building the best possible experience for students, teachers and administrators.

Essential Duties and Responsibilities: • Be a dedicated advocate for our customers and users, empathizing with their needs. Represent customer perspectives through all phases of product development. Visit Litnerd classrooms and synthesize observations and findings. Act as a specialist in our customer feedback, drawing insights from data points and sharing them with the product team to aid product strategy. Explore usage data for insights into how our product is used in classrooms. • Market Research and Analysis - Stay up to date on the education market and prepare briefs to share with leadership and product team. Research the competitive product landscape to inform product, design and development decisions. Use research findings to guide strategy planning and product development. • Product Knowledge – Serve as an expert on our products for marketing, sales, and implementation teammates. Collaborate on customer-facing projects including training materials, pilot support, customer discussion guidelines and sales meetings. • Cross-Functional Product Leadership - Lead product initiatives that span across multiple teams, including content, product, design, engineering, marketing and measurement. Drive the delivery of initiatives and large-scale projects from initial concept and planning, through execution and release. • Product Planning – Conduct research to identify and understand product issues that our users face and support those issues with data. Work with teammates to propose solutions and build out initiatives to overcome challenges. Create and pitch initiatives grounded in research for inclusion in the product roadmap. • Product Design – Collaborate with key partners, design, curriculum, and engineering teams to execute on goals and solution initiatives. Participate in human-centered design workshops. Make informed decisions by analyzing data from product metrics / user behavior and prototyping results. • User Testing - Lead user testing of new product ideas, including running focus groups with teachers, getting feedback on prototypes, and coordinating feature pilots with live classrooms. Design research plans, interview participants, analyze data, and recommend actions based on findings. • Team Leadership – Communicate product goals and objectives regularly to your team to motivate them, empowering them to prioritize the backlog. Own your roadmap and backlog. Breakdown features into user stories / deliverables and elaborate on them with your team. • Product Development – Serve as a key contributor and leader of your cross-functional agile team to plan, develop, and deliver working software. Actively participate in your team’s ceremonies and be readily available to address questions, concerns and blockers. Partner with design to ensure regular coordination and design QA of features throughout the sprint. • Product Deployment – Draft internal communications, release notes and training materials for the launch of new features. Review customer-facing information before it is released. Support troubleshooting. Required Skills and Experience:

• 5+ years of product management experience at 2 or more companies. • Track record of delivering major product initiatives at consumer web companies, working with senior engineers and designers. • Experience across the full product lifecycle from ideation, planning and exploration through implementation, release and iteration. • Experience defining product processes and leading product teams in a high-growth startup environment. • Business acumen to define a product strategy that balances business and user experience goals. • Resourcefulness and creative ability to come up with novel solutions. • Great interpersonal skills that allow you to shine when you’re talking with a customer or leading a cross-functional meeting. • Strong quantitative skills that let you define and analyze experiments and answer your own questions using SQL. • Domain experience with products designed for K-5 education.

We offer very competitive salaries, equity and a comprehensive benefits package including Health Insurance.