Senior Customer Success Manager - US

Do you want to contribute towards solving one of the most important issues of our generation?

Join us accelerating the transition to a water secure world.

Waterplan is a fast-growing startup in the Climate Tech Space that develops a B2B Enterprise SaaS platform for companies to measure, respond, report and monitor  increasingly changing water risk.

Due to continued growth, we are looking for a Senior Customer Success for the US Market to join the Sales team at Waterplan.

You will be working in a fully remote distributed team across multiple disciplines at a science-oriented company and you will do this hand in hand with Nicolás Wertheimer, CoFounder, and CSO at Waterplan.

We are a dedicated and talented team and have ambitious growth targets planned for the next few years. If you are interested in the Climate Tech sector, you have an entrepreneurial spirit and a lot of drive, we want to get to know you! 

About your core focus

Customer Success is vital to our long-term strategy. Success to us means that our customers are receiving massive value from our product and continue to renew on a recurring basis. This role includes responsibilities for Customer Success activities (on-boarding, integration to client data, adoption, advocacy, retention, etc.) and outcomes (e.g., renewals, expansion, etc.).

• Be responsible for product adoption, retention, expansion, and customer advocacy 

• Drive retention and growth among our customers by understanding their business needs and helping them succeed

• Increase customer retention by conducting regular check-in calls for tactical items, and performing strategic business reviews for alignment of objectives and outcomes

• Represent and effectively communicate the voice of the customer inside of Waterplan

• Coordinate cross-functionally to ensure delivery for the customer

• Simultaneously manage multiple customers who are at different points on the account lifecycle

• Actively seek out knowledge on market conditions, industry challenges, product enhancements, and positioning techniques and share knowledge with the rest of the team

Skills and Qualifications

• Proficient in English

• 5+ years of strong performance in Customer Success Management

• Experience in Enterprise - B2B SaaS product companies

• Experience working with and organizing cross-functional teams

• Self-motivated, proactive team player with innovative ideas to inspire customer loyalty and adoption

• A good listener: able to hear and understand the customer need and the different perspectives of relevant stakeholders

• Quickly build trusting relationships with customers at all levels of the organization

Ability to multitask and work in a fast-paced, collaborative team environment with a goal oriented approach

At Waterplan you’ll enjoy 

• Our Team. We are convinced our team is our most valuable asset. At Waterplan you will have the chance to work at the forefront of our industry and you will be working with world leading experts in water.

• Our Spirit. We are building something big, you will be part of an ambitious and impactful project as we are trying to achieve one of the mayor world's sustainable development goals 

• Our culture. We are a fully remote company with unlimited PTO

• Our values: Think Long-Term, Iterative Excellence, Thoughtful Discussion, Make Others Successful