Get to know the Role:
• An Executive plays an essential part in Grab Financial Risk Operations ongoing development and new processes.
• An Executive has proficiency in his or her subject; the proficiency that generally comes from experience, ability to learn fast, transfer of knowledge to others, willingness to accept new responsibilities, an eye for detail, multitask and good work ethics.
The day-to-day activities:
• Functional - Support fraud prevention efforts by using our products to monitor suspicious activities for online banking, mobile banking and other payments technologies;
• Responding to chargeback requests from issuing banks.
• Work on KYC and MRM cases.
• Perform risk analysis on transactions to determine if there are any fraud patterns.
• Conduct investigations on drivers/passengers based on escalation received to identify fraud patterns and trends.
• Clear the Risk Review and Chargeback queues - Tickets related to fraudulent charges, escalations on decline payments due to elevated Risk factors and review on potential elevated risk customers.
• Ensure that work is completed in accordance with established procedures and standards.
• Acquire and update knowledge on procedures related to relevant processes
• Work well independently, complete assigned tasks in the established time frame, complete regular assignments without reminders or additional requests;
• Liaise with other departments when required.
• Ensure that work is completed in accordance with established procedures and standards.
• The process works as requested by Team Leader/Manager;
• Participate in team meetings, activities, promotes team spirit.
• Proven track-record of great customer service
• Provides coaching, advice and guidance based on case findings.
• O ther duties as assigned by Management or reporting Supervisor.
• Customer - Meet the Service Level (SLA) and NPS target for business
• Financial - Contribute towards cost saving and financial optimization projects.
• People - Culture fit – aligned to our Grab 7 principles.
The must haves:
• Excellent written and verbal communication skills
• Self-motivated, as well as the ability to work in a team environment.
• Training development experience is a plus.
• Ability to bring day-to-day experience to the subject matter– both content and its context for the business.
• Fair knowledge of the content/topical area.
• Possibility to work on weekends (flexible schedule)
• Be detailed and quality oriented as well as have strong analyticaland problem-solving skills.
• Possess excellent verbal and written communication skills.
• Be able to think outside the box and make balanced and unbiaseddecisions based on all available information.
• Make balanced and unbiased decisions.
• Demonstrate a strong customer service orientation as well as conflict management skills and the ability to deliver difficult messages in the best way possible.
• Ability to demonstrate composure and a high degree of professionalism when in high-pressure situations
Grab
