Property Manager – Operations, City & Property Compliance

HomeRoom is a Y-Combinator-backed residential real estate marketplace that simplifies remote investing and streamlines affordable renting. Our platform currently has 750 units in 31 cities across six major metros. We’ve housed more than 1,000 people in HomeRooms (tour a HomeRoom here), and we expect this number to reach 50,000 by 2024. We have raised a seed round and are looking to grow extremely quickly.

Take a virtual tour of one of our homes here --> https://my.matterport.com/show/?m=VV2G8KBxmMk

Our vision:

We want to be in every major metro in the US in the next five years. We believe cities are best when people can actually afford to live there, and our goal is to be an instrumental part of housing innovation to make that happen at scale. We move incredibly fast while remaining dedicated to our mission - to change the way people rent.

Working here:

We have a high bar and a bias for action, which has enabled us to expand rapidly. Our team spans 12 countries across 4 continents, each person bringing a passion and grit to build technology that impacts people's lives.

We are looking for a Property Manager who will focus on tenant collections, city compliance, utility management, and tenant policy enforcement. This role will help

Responsibilities:

Tenant Collections & Lease Enforcement

Ensure maximum collections of all tenants owed rent, utilities, and repairs as agreed to in the tenant's lease/member agreement Enforce all tenant behavior policies in regard to cleanliness, conduct, and care of the exterior of the house Carry out evictions and/or fines of all tenant members who violate either payment Carry out these hard tasks, with grace, empathy, and respect for our member base - while keeping a firm hand and collecting every cent possible on behalf of our owners

City and Property Compliance

Triage code violation notifications for analysis and resolution. Communicate with external counsel where necessary Coordinate parties required to assist with the resolution Assist in Escalations Conduct ongoing reviews of properties (internal and external) - using smart home technology - finding non-compliant homes proactively Work with neighbors when necessary

Operations - Utilities & Maintenance

Ensure that all tenants are billed utility overages in a timely fashion each month Ensure utility overages are collected at an exceptionally high rate, and billing owners for any gaps in tenant payments as needed Reviewing maintenance work orders on a weekly - for accuracy and ensuring owners are getting the absolute best price from local vendors

Requirements:

5+ years as a property manager at a mid to large single-family home property management company (250-5000 homes) 2+ years reviewing and approving maintenance service request billings 1+ year of elite performance (top 5%) in low-income housing rent collections Adept at both property management software (and a quick study in all software) and Microsoft Excel Familiarity with local, state, and federal real estate laws, customs, and practices Strong written and verbal communication skills

Preferred:

Experience in low-income housing property management Experience with Buildium or Appfolio Experience at an early-stage start-up (specifically prop-tech)