Product Operations Specialist

Bot MD is a Y Combinator funded startup with the mission of Empowering Doctors around the world. We believe that providing doctors with quick and reliable access to clinical information and helping to simplify clinical workflow are essential to improving the quality of patient care. This is a significant need especially in large and underserved emerging countries.

At Bot MD, we build products that delight clinical users and are powered by our proprietary NLP chat engine. Our newly launched product Bot MD Care uses our A.I. to power popular chat platforms like WhatsApp, Viber, Telegram etc to help doctors and nurses scale remote patient monitoring and care.

We are seeking a full-time Product Operations Specialist to join our growing Product team. In this role, you will be given a unique opportunity to have an impact on healthcare at a global scale. The company has a flat organizational structure which allows for more agility and transparency. If you have a strong passion for making a clinical impact and want to change the world, please come talk to us.

Responsibilities

• Assist with onboarding and platform maintenance of new clients
• Effectively respond to all basic and some advanced questions from internal and external stakeholders and quickly and confidently triage complex issues
• Optimizing our internal and external documentation to improve customer support
• Participate in product quality assurance to identify and triage bugs
• Learn new processes across a variety of subject areas and ensure our operations are running smoothly

Required Skills

• 3+ years of experience working with product and engineering teams
• Detail oriented, organized, and diligent with an ability to prioritize and execute on multiple processes and tasks
• Great communication skills and a strong team player
• Comfortable with explaining technical concepts to a range of audiences
• Problem solving mindset with an ability to resolve open-ended problems
• B.S. or B.A. in any relevant field, healthcare experience preferred but not required