Product Manager, Fintech (NYC/HAM)

What we're looking for

Product management is one of the hardest jobs to define in any organization, partially because it's different in every company. At doola, we define the job of a product manager as follows: help your team (and company) ship the right product to your users.

If you love sitting at the intersection of UX, Tech, and Business, then this role is for you.

If you love spending your time on the highest priority things to help your team, then this role is for you.

If you understand the tricky balance between getting it right and getting it out the door, with a bias for completion and action, then this role is for you.

Do you remember the thrill and further delight that you got from solving your first problems by building a solution to them? The feeling you got when you saw it was working? We want to deliver that to our users when they start their business, but in a very streamlined and straightforward interface. We want to create the infrastructure that allows business owners to launch their company seamlessly. And also operate it hassle-free while keeping it compliant. This includes setting up a bank account for them using doola Banking and handling their taxes and compliances to keep their business compliant year-over-year. Today, the infrastructure and services are in our hands to build these software layers, and we have the demand from customers blowing us out of the water: but we need a great product manager to help us deliver on this promise.

You'll build new UI and platform components that span our full stack of technologies and front-end browser including our Dashboard for our customers, our Admin for our internal team, doola Banking, and more.

What you will do

• You'll work with our CTO, Growth PM, Engineering, and Design teams to prioritize backlogs and scope new work to be done.
• You'll help prioritize what new product features we need to build from start to finish: through conception, research, implementation, and maintenance. For example, you might create an internal micro-service to recognize specific legal documents coming back to us from a particular state (e.g., Wyoming). Or you might help us add currency conversion capabilities to our banking product to help our customers effortlessly send money around the world using doola Banking.
• You'll help gather customer feedback to improve performance and reliability or polish existing features. For example, you might make it easier to select different add-ons on the user sign-up flow that picks their final order.
• You'll build internal tools to support simplicity and productivity for the whole team. Internal tools might include working with our backend engineers to create a microservice to help our customer experience team to be able to remove or add extra services to a company's account.

Who you are

• Thoughtful problem-solving: For you, problem-solving starts with a clear and accurate understanding of the context. You can decompose tricky problems and work towards a clean solution, by yourself or with teammates. You're comfortable asking for help when you get stuck.
• You like FinTech: We are not a formation service; we're a fintech company. You are interested in the rapidly-growing industry of B2B finance applications and love thinking about vertical fintech offerings and applications.
• Familiarity with our backend: You understand how parts of a system fit together—from the user interface to the data model. Experienced candidates should be familiar with relational and document-oriented database systems like DynamoDB and MongoDB. If you've experienced the technical challenges of rapid growth, that's a plus.
• Pragmatic and business-oriented: You care about the business impact of what you're building, and you prioritize projects accordingly. You're not just going after cool stuff—you understand the balance between craft, speed, and the bottom line.
• Put users first: You think critically about the implications of what you're building and how it shapes real people's lives. You understand that reach comes with responsibility for our impact—good and bad.
• Empathetic communication: You communicate nuanced ideas clearly, whether you're explaining technical decisions in writing or brainstorming in real-time. In disagreements, you engage thoughtfully with other perspectives and compromise when needed.
• Team player: You understand when work is better together. You enjoy collaborating cross-functionally to accomplish shared goals, and you care about learning, growing, and helping others to do the same.
• Growth mindset: You are highly organized, detail-oriented, and metrics-driven. You are a fast learner who is passionate and always hungry to explore new ideas. You thrive in chaos and are comfortable in a fast-growing and changing startup.

Bonus points

• You have experience working at bank or neobank and/or you have experience with banking, especially with SMB companies.
• You are comfortable writing basic queries in SQL.
• You have some level of proficiency with any part of our technology stack: Node.js, Puppeteer, DynamoDB, and Serverless.
• You have interests outside of technology, such as in art, history, or social sciences.

About doola

doola is building the OS for the next generation of online businesses. Formation. Legal Docs. EIN. US Address. Bank Account. Payments. Taxes. Website. US Phone Number. $1000s in Software Perks. And More. We handle the operational details. You grow your business. From start to six figures+ in revenue, we're with our companies for the long term.

Our mission is to unlock the potential of human entrepreneurship and democratize access to wealth creation by empowering anyone in the world to turn their dream idea into their dream US business.

We're seeing some exciting growth right now. Our product resonates strongly with customers worldwide, and we have worked with entrepreneurs on every continent (except Antarctica, yet!). We're backed by some of the top investors in the world, including Nexus Venture Partners, Harvard Management Company, Y Combinator, and HustleFund, and you'll be an early member of our rapidly growing company. We know we're only scratching the surface of what's possible in terms of the value we know we can provide.

Our customers come from all walks of life, and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values and enthusiasm for small businesses, you will find a home at doola.

doola is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristics. doola considers qualified applicants with criminal histories consistent with applicable federal, state, and local law. doola is also committed to providing reasonable accommodations for talented individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or accommodation made due to a disability, please let your recruiter know.