Product Manager, Customer & Operations Platform

About the Role

We’re looking for a Product Manager who loves talking to customers and thinking holistically about end-to-end experiences — not just for our users, but for their users as well.

You’ll work directly with customers, sales, ops, and engineering to shape what we build — from early discovery through launch. This is not a “write tickets and attend standups” role. You’ll be deeply involved in understanding customer pain, prioritizing what matters, and shipping improvements that make a real operational impact.

You’ll help shape products and launch initiatives that support our clients’ programs, campaigns, and product launches, ensuring the entire experience — from setup through delivery and end-recipient experience — is thoughtful, reliable, and scalable.

What You’ll Do

• Talk to customers every week (discovery calls, feedback sessions, pilots)
• Own product discovery: identify problems worth solving, not just features to ship
• Translate customer needs into clear product direction and specs
• Partner closely with engineering to ship high-quality solutions
• Work cross-functionally with ops, sales, and support to validate priorities
• Define success metrics and iterate based on real usage and outcomes
• Help evolve internal processes as the product and company scale

What We’re Looking For

• 5+ years of product management experience (B2B preferred)
• Strong customer-facing instincts — you enjoy talking to users directly
• Experience building or owning workflow-heavy or operational products
• Comfort making tradeoffs with incomplete information
• Clear written and verbal communication
• Ability to balance long-term vision with pragmatic execution

Bonus Points

• Experience working in or with the swag, promotional products, or branded merchandise industry
• Experience in logistics, operations, SaaS platforms, or marketplaces
• Background in consulting, ops, or engineering before product
• Experience at an early-stage or scaling startup
• You’ve worked closely with enterprise or mid-market customers
• Experience supporting or owning customer-facing launch initiatives, campaigns, or product rollouts

Why This Role Is Different

• Direct access to customers — no layers
• Real ownership over product direction
• Opportunity to shape both the product and how product is done internally
• High impact on a core part of the business

This role requires thinking beyond the product UI — you’ll help shape real-world programs and launches that impact thousands of end recipients.