Product Manager

IMPORTANT: To apply for this role, please visit: https://upchieve.welcomekit.co/jobs/product-manager_brooklyn_UPCHI_Mg6MMZR

About UPchieve

UPchieve is an edtech nonprofit that provides free, 24/7 online tutoring and college counseling to low-income high school students in the U.S. Using our app, students can request and get paired with a live, volunteer tutor in under 5 minutes. Our mission is to democratize access to academic support so that all students, regardless of income, have an equal opportunity to finish high school, attend college, and achieve upward mobility. So far, we’ve matched 75,000+ on-demand tutoring requests from 20,000+ students across all 50 states. Our work has also been recognized by Forbes and TIME, and our funders include both Y Combinator and the Gates Foundation.

Who we’re looking for

We’re a small team taking on the monumental challenge of democratizing access to academic support. That means we need team members who are excited by autonomy and willing to work on projects outside the scope of their job description if needed. Regardless of role, we also look for candidates who have a personal connection to our cause or a demonstrable interest in education or serving low-income populations.

About Our Team & Office

• We’re a remote-first team located across the U.S.
• We highly value diversity of experiences and perspectives. 2/3 of the team are people of color, and many of us have personal experience growing up low-income or navigating nontraditional educational pathways
• We believe working full-time means 40 hours/week. Non-work stuff is important too!

Our Benefits

• 3 weeks paid vacation AND 3 weeks of paid holidays (including all days between Christmas Eve and New Year’s Day)
• Flexible work schedule (choose your own hours)
• $1,000 annual professional development budget (learning and self-improvement is a huge part of our work culture!)
• Up to 100% covered health insurance for you and your family
• Half-day Fridays during summer

About the role

UPchieve is looking for our first-ever Product Manager to help us level up our product development. As the Product Manager, you’ll report to and work closely with UPchieve’s Executive Director to create and maintain UPchieve’s product roadmap. You’ll also regularly speak with our users (students and volunteers), external stakeholders (schools and companies), and internal stakeholders (individual team members and leadership) to ensure we are always working on the most important thing in the most efficient way possible. Because this is our first product hire, you’ll spend a lot of your time in the first year designing and implementing processes that help us deliver features and achieve our mission faster.

This might be the right job for you if…

• You’re super excited by the idea of working at an early, YC-funded stage edtech nonprofit
• You feel a strong connection with and/or care deeply about our primary users (low-income high school students)
• You love keeping yourself and others organized and rarely let things fall through the cracks
• You’re persistent and creative enough to keep projects on schedule despite setbacks
• You’re detail oriented and find it easy to ask “what if” questions

What you’ll do

• Gain a deep understanding of our users (low-income high school students, volunteers) and other stakeholders (schools/nonprofits, teachers, parents, funders, and corporate partners)
• Prioritize features together with UPchieve’s founder to create and maintain a product roadmap
• Manage biweekly sprints, including sprint planning, story writing, requirement workshops, etc.
• Maintain a gitlab board with issues that are suitable for open source contributors
• Coordinate internal product ideation meetings and facilitate communication between business, design, and engineering
• Develop, refine and scale product-related processes (e.g., tracking of bugs and customer feedback)

We’re looking for someone who...

• Has at least 1 year of experience as a PM or another highly relevant role (e.g., project management, founder, etc.)
• Is highly organized and methodical when it comes to documentation, exploring edge cases, and planning sprints
• Is a strong communicator capable of facilitating discussions and gathering consensus
• (Bonus) Can run SQL queries and utilize data to make decisions with minimal support
• (Bonus) Prior experience with any of the following: tutoring, software development, product design, user research
• (Bonus) Demonstrated interest in education and/or social justice work

A note on salary: The large range for this role reflects our openness to a wide range of candidates. If you have no prior formal PM experience, you’re likely towards the bottom of the range. If you have 3+ years experience as a PM at tech startups, you’re likely towards the top of the range.

Recruitment Process

Our process: Screening call (~30 mins) → Project (max 3 hours) → Interviews (~3 hours) → (Optional) Team meet-and-greet → Reference checks & offer!

Note that it can take us a few weeks from when you submit your application to invite you to a screening call. Unfortunately, we can typically only bring the top ~15 candidates forward to screening calls (which for some roles may work out to 10% of applicants).

Additional Information

Contract Type: Full-Time Start Date: 05 September 2022 Location: Brooklyn, United States (11201) Experience: > 2 years Possible full remote Salary: between 75000$ and 125000$ / year