Product Deployment Director

We are looking for an exceptional customer-facing Principal Product Manager who will work directly with Ribbon’s largest and most strategic customers to make sure our products are powering better healthcare decisions in the real world. As a Director of Product Deployment Management you’re trusted to own and drive the largest and most technically complex customer implementations, and you won’t hesitate to jump in to tackle the most difficult and ambiguous problem directly if needed. You will be critical to both the present implementation and the future design of Ribbon’s product.

What we look for at Ribbon 

• Passion and drive to simplify healthcare by building products that increase access to care and power every healthcare decision to be high-quality, cost-effective, and convenient
• Commitment to Ribbon Health company values, working on an exceptional team, and building an exceptional company
• Grit, hustle, desire, and a “get-it-done” attitude;  strong comfort with a lean startup environment, where everyone is encouraged to participate in and contribute across all teams
• Dedication to the creation of a diverse, equitable, and inclusive environment where teammates are celebrated for their unique perspectives and work together to simplify healthcare for all

What we're looking for in this role

• Leader and Mentor: You care deeply about the people you work with and have demonstrated the ability to bring out the best in others and set them up for success
• Data & Technical Product Experience: You have experience working with data at scale (SQL, Python) and understand how APIs work
• Creative Problem Solving: You can develop and build creative solutions to a wide variety of business, product, and technical challenges. You can learn new subject matter and get to the bottom of an open ended technical problem quickly.
• Ownership Mentality: You care deeply about making sure products work in the real world and result in better healthcare decisions for patients. When you see a problem, you solve it or make sure someone else does by stepping in to help your team and offering creative solutions outside of the scope of your responsibilities. 
• Excellent Communicator: You can explain complex technical concepts with clarity and simplicity, to an engineer and an executive.
• 8+ years of relevant experience (product, consulting, technical account management, etc.) 

Day to day

• Mentor / Coach: You will be a culture builder that brings out the best in team mates and help them adopt best practices while maintaining our start-up velocity and our laser focus on customers.
• Hiring & Onboarding: You will contribute to hiring and growing this team and setting up new hires for success when they join.
• Unblock our customers: You will analyze and resolve technical problems and roadblocks for customers, through a deep understanding of Ribbon products and creative solutions to product constraints
• Develop new products on the frontlines: You will identify customer pain points and product gaps, and collaborate with product and engineering teams to develop new products and product features. You are an investigative journalist who can see a problem, build and test prototypes quickly, and work with the rest of the engineering and product team to build for scale.
• Enable our go-to-market team: You will help Ribbon grow its revenue and impact by supporting sales and marketing efforts.
• Improve operations: You will identify opportunities to optimize repeated workflows and create scalable systems and tools for addressing customer needs

We seek to make Ribbon the best career decision anyone’s ever made. Part of fulfilling this vision is a compelling total compensation package. The base salary range for this role is between $190K-$215K. Starting pay will be based on a number of factors and commensurate with qualifications & experience. Ribbon also offers a competitive equity package, health insurance, parental leave, 401K matching, and other great benefits.

How we live out our values for our teammates

Our goal is to make this the best career decision any of us have ever made. We stand by our values to make it happen.

Run Toward Hard Problems | We are motivated by the toughest challenges. We seek out hard problems that have the most impact and solve them to help those who need it most. We encourage our teammates to take ownership of outcomes that motivate them. Everyone at Ribbon has a say in our objective and key result (OKR) planning process for their teams and across teams. 

Put Your Team First | We are a family. We are all happier and healthier when we take care of each other and put each other’s needs ahead of our own. We take care of you by offering fully covered insurance premiums on health, vision, and dental, a 401K plan match, and a flexible working policy that includes progressive family leave guidelines, flexible working schedules, and unlimited vacation.

Do What You Say | We are honest with each other. We are accountable to each other. When we commit to accomplishing our goals, we make it happen. Every team member has the opportunity to own high-impact work at Ribbon.

Stay Hungry, Keep Improving | We are humble. We will make mistakes, learn from those mistakes, and be better because of those mistakes. Here, feedback is a gift and mistakes are learning opportunities. We have a thoughtful culture that focuses on giving and receiving regular positive and constructive feedback to help us support each other and make each other better. Also, speaking of “hungry” we offer plenty of snacks, food, and coffee.

Practice Habits of Excellence | We measure our success by the process it took to get there. We will always do our very best and we are proud of the outcome because of it. At Ribbon, we focus on how we get things done by documenting and sharing our learnings, We are building the systems we need to scale our company and support our work for the long-term. . 

Build With Empathy | We are building the best healthcare experience for people.. When faced with a difficult decision, we do what’s best for people’s lives. This includes our team. Every Ribbon teammate shares working and lifestyle norms, and we hold each other accountable to respecting these norms so each person can balance work-life integration that works for them.

Ribbon Health is proud to be an Equal Employment Opportunity employer. We do not discriminate on any basis covered by appropriate law. All employment is decided on the basis of merit, qualifications, performance, and business need. If you need assistance or an accommodation due to a disability, you may contact us at recruiting@ ribbonhealth.com.

Don’t meet every requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. 

At Ribbon, we’re committed to building a diverse inclusive and authentic workplace with a tangible sense of belonging for all our people. 

So if you’re excited about this role but your past experience doesn’t align perfectly with everything in the job description, we encourage you to apply anyway. You may be just the right person for this or another role.