Headquartered in New York City, Dataiku was founded in Paris in 2013 and achieved unicorn status in 2019. Now, more than 900 employees work across the globe in our offices and remotely. Backed by a renowned set of investors and partners including CapitalG, Tiger Global, and ICONIQ Growth, we’ve set out to build the future of AI.
Dataiku is looking for a Partner Success Manager to join its Global Partner Organization, to be based in Japan.
The Partner Success Manager is responsible for the creation and delivery of partner support, enablement & development activities, with a particular focus on System Integrator (SI) & consulting partners, throughout every stage of the customer journey. They will be responsible for providing training to our partners, ultimately leading to certification, as well as enabling internal teams on how we as a company, and as a product, operate within the partner and technology ecosystem. They will act as a subject matter expert liaison between partner individuals (Consultants, ‘Partners’, executives, etc.) and internal stakeholders.
In this role you will:
- Identify content requirements and create high-quality, multi-channel enablement content, such as presentations, demo videos, samples projects, architecture diagrams, documentation, etc.
- Ensure existing content is relevant - up to date, organized, and accessible through internal and external systems.
- Deliver enablement activities to our partners, with a particular focus on SI & consulting partners, such as demos, workshops, training, ad-hoc QA, and general support.
- Work with and support SI & consulting partners to develop joint horizontal & vertical solutions.
- Maintain alignment with members of other departments and teams within the Global Partner Organization in order to deliver seamless partner enablement.
- Provide internal sales support and enablement to sales teams, as well as general support and enablement for other GTM teams such as customer, marketing etc.
- Disseminate key information internally on our partner ecosystem and teach teams how to effectively work with partners.
- Support the creation and execution of partner enablement plans in conjunction with Partner/Alliance Managers & GTM Partner Leaders.
Core Skills & Talents:
- Passion for operating in the technology ecosystem, engaging and supporting large organizations in the data science & AI domain.
- Hands-on approach to delivering enablement and support.
- Strong English verbal/written communication & presentation skills; extraordinary listening skills.
- Native-level Japanese language skills.
- Korean language skills would be an advantage.
- Comfort establishing credibility with key customer decision makers & influencers.
- Ease in speaking to stakeholders at all levels and various departments: from business executives to data scientists, analysts & IT.
- Strong problem solving & analytical skills; formulate solutions that deliver real business value and drive performance with partners and within Dataiku.
- Well organized; handle multiple relationships & assignments simultaneously
- A commitment to exceed goals that is internal, constant & self-imposed.
You might be a good fit if you have:
- 3-5 years working within a Systems Integrator(s) or consulting services company with a focus on data & analytics.
- 7-10 years of experience in a relevant industry/role, preferably within enterprise software or data science.
- Validated results in prior roles.
- Command of technology ecosystem; cloud providers (e.g. AWS, Microsoft Azure & Google Cloud), leading technologies (e.g. Snowflake, Alation, Tableau) databases, and big data technologies (e.g. Spark, Streaming).
- Familiarity with computer languages such as Python, R, and SQL.
- The ability to travel up to 25% of the time.
Dataiku
