Partner Lead

Easol is the leading all-in-one ‘experience commerce’ platform built to power experience businesses including festivals, wellness retreats, food and drink, sports and adventure trips. With Easol, experience businesses have complete control to drive more direct sales, retain more revenue, own their data and run their business on their terms.

Easol has deep roots in experiences, the platform was founded by former festival founders, Lisa and Ben Simpson in 2017, after the husband and wife team endured challenges and frustrations first-hand while setting up and growing their own experience business including Rise - Europe’s biggest snowsports and music festival and Beyond Adventures - a series of adventure travel experiences in remote locations such as the Sahara desert and the Swedish Archipelago.

Role

This role plays a crucial part in Easol’s growth journey. You will be responsible for owning the entire ‘Easol Partners' business unit within the Customer Success Team.

Easol Partners provide essential services to our creators, such as strategy, design, web development, marketing, box office management and much more. You will be working directly with all internal teams (Customer Success, Sales, Marketing, Finance), our customer base of creators and external partners.

With an entrepreneurial mindset you will be creating, building and managing our partner directory - ensuring we are continually developing our network and reach. You will be accountable for developing and growing this revenue stream and ensuring our current creator base requirements are delivered via our Easol partner ecosystem.

You will recruit and train Easol partners with specialisms in areas of need, including educating the partners on developments of the Easol platform. You will provide strategic guidance to Easol’s creators to drive value from the partner network to ensure qualified work is measured, tracked and successfully delivered in a timely manner via success metrics.

You will be Easol’s eyes and ears for market necessities to feedback to product teams to educate road maps. Ideally, you will have a commercial, growth lead background and have started business units from scratch. The role will include navigating partner experience, creator requirements, syncing deliverables and timelines to ensure a successful partnership for all parties involved.

Responsibilities:

• Build, develop and grow partner directory to widen Easol’s networking reach.
• Help creators achieve their objectives by understanding their business, success measures and their challenges.
• Project manage partner deliverables, including milestones and payments.
• Ensure that our customer success strategy results in an increased customer lifetime value.
• Scout new opportunities within creators’ requirements to scope more work for Easol Partners.
• Measure, analyse and report on partner project progress in a weekly cadence.
• Design and automate a best-in-class customer feedback loop, advocate for the customers' needs and work closely with product and engineering to develop the most impactful and relevant new platform solutions and features.

Qualifications and Requirements

• You have a bachelor's degree or equivalent.
• You have a solid background in website build, design or advertising with an entrepreneurial mindset.
• Equally valuable would be a background as a business owner in content creation, graphic design or creative project management or as Chief of Staff.
• That said, we are open to extraordinary talent from a variety of backgrounds but you must be genuinely passionate about commercial, technology and the experience industry.
• You are highly analytical and data-driven with the ability to dissect and interpret large sets of data.
• You are highly empathetic and have excellent written and verbal communication skills.
• You have a valid working visa for the UK.

About You

• You have proven ability to initiate and execute from ideation to delivery.
• You enjoy building and championing relationships with customers and external stakeholders.
• You believe that customers should be at the forefront of all business decisions.
• You are passionate about and personally invested in driving successful customer outcomes and are willing to be an internal advocate for customers.
• You have a growth mindset with the ability to communicate the most technical situations in the simplest manner.
• You are process-oriented and always show meticulous attention to detail.
• You love to work in a competitive and fast-paced environment and have a natural sense of urgency. You don't wait around for opportunities to come to you, but you actively seek them out.
• You are unique in the way that you are both commercially astute and emotionally intelligent.
• You are a team player who is compassionate, friendly and always seeks to empower others and learn from others.
• You are organised, have excellent time management skills and know what key priorities you need to focus on.
• You are adaptable and have a huge and never-ending desire to learn and improve. Our business is changing and growing fast and along with it are the demands and skills needed to succeed. You believe in the growth mindset and have no doubt that you can learn and develop almost any skill.

What you’ll enjoy about joining our team:

• 25 days of holidays.
• A high performing team with a great culture of working hard and enjoying team events.
• The opportunity to work in a dynamic, fun and challenging environment.
• Easol strives to create a diverse and inclusive work environment where differences are respected and welcome.
• We will provide enough flexibility and support for employees of all backgrounds and physical abilities to thrive.