About Rida
Rida is a fast-growing Singapore startup that is transforming deliveries, one batch at a time.
Let’s face it - with rising e-commerce and multiple third-party logistics (3PL) riders headed, oftentimes, in the same direction, package, route, and vehicle optimizations have gone haywire. The result—high delivery costs for merchants and jams for the rest of us!
At Rida.ai, we are tackling logistics inefficiencies headlong.
Our algorithms batch orders and aggregate 3PL quotes, finding the best delivery options. Merchants make use of our wide choice of delivery windows to dispatch orders in a smarter manner. And platforms and marketplace use our APIs to launch delivery services in a matter of days!
In short, fewer rides but more deliveries in the ecosystem. And for merchants, higher revenues at lower costs.
About the role
If what we do inspires you, then consider joining us as Operations Manager. You will work in a fast-paced environment, with a diverse and collegial team, and contribute towards building an exceptional operations layer for our products and services.
How you will drive impact at Rida
• Lead, motivate and support a large team within a time-sensitive and demanding environment, including setup and implementation of development plans for all direct reports and problem resolution
• Manage timely data collection to update operations metrics to achieve productivity targets, reduce cost per unit, eliminate errors, and deliver excellent customer service
• Partner with cross-functional support teams in improving the proprietary tools and systems
• Work closely with legal and safety departments to make sure activities remain compliant
• Conduct budget reviews and report cost plans to upper management
• Make important policy, planning, and strategy decisions
• Develop, implement, and review operational policies and procedures.
• Perform quality controls and monitor production KPIs
• Recruit, train and supervise staff
• Reach out if this sounds like you
• 1+ years’ proven experience in an operations management position
• Strong development and oversight skills
• Excellent ability to delegate responsibilities while maintaining organizational control of branch operations and customer service
• Highly trained in conflict management and business negotiation processes
Rida Global Pte. Ltd
