Operations Manager - New York

WHAT WE DO

At Shef, we are building a homemade food marketplace. We believe in providing the shefs in our community (refugees, immigrants, stay-at-home parents, retirees and out-of-work restaurant chefs) the opportunity to make a meaningful income by doing what they love! We also believe that every person should have access to a wholesome, home-cooked meal at an affordable price. Building a community devoted to economic empowerment and cultural inclusivity -- that's why we started Shef. 

We are committed to reimagining home cooking around the country to empower everyone to make meaningful incomes by feeding their neighbor and have raised over $100m from investors including Andreessen Horowitz, Y Combinator, Craft Ventures, and M13, as well as founders and executives from Instacart, TaskRabbit, StubHub, AngelList, Lyft, Airbnb, and Yelp. We have a ton of exciting work ahead of us and are excited to have you join us!

We would also love for you to give Shef a try yourself! Just CLICK HERE for $15 off your first order! We can't wait to hear what you think!

ROLE

In this role you will be responsible for empowering teams to make the best decisions possible building delightful experiences for consumers and Shefs across the country. You will define how and what we should collect and optimize for data-informed decision making. Your work will also influence team goals, find opportunities in the data to shift our product focus, and set a culture of rigorous experimental testing and iteration. You'll get to collaborate with a team that finds creative solutions to data puzzles. If we succeed, you will have fundamentally changed how people purchase food and the variety of healthy, affordable, and authentic food that they have access to.

RESPONSIBILITIES

• Build your market. You, along with your General Manager and team are a small group of business owners responsible for growth, operations, efficiency, regulatory, and more.
• Supply. You will own managing and growing the supply side of the market, including crafting strategies & communications, relationship management, and some in-person interactions.
• Demand. You will identify and analyze demand signals to drive a supply strategy that grows targeted sub-segments of demand. You will influence other demand functions and lead local efforts where applicable.
• Project Management. Design, implement, and analyze initiatives aimed at growth, efficiency, and marketplace dynamics.
• Data Analytics. Pull data to derive insights that will guide the business moving forward.
• Team Management. You will oversee the local operations team responsible for fulfilling all orders.
• Automation. Reduce self and team's operational burden by automating tasks through internal tools and scripts.
• Strategy. Provide input that will allow the team to make data-driven, strategic decisions.
• Thought leadership. Partner with cross-functional teams to innovate and share best practices.
• Continuous improvement. Constantly analyze ongoing efforts in order to detect areas of improvement.

QUALIFICATIONS

• 3+ years of experience in Operations / Consulting / Data Analytics and/or Strategy.
• Bachelor's degree in any of the following fields: business, economics, engineering, statistics, operations or similar.
• Strong problem solving skills, a solution-oriented mindset, and a track record of being effective at overcoming obstacles.
• Data-driven decision-making and sound business judgment through analytical thinking.
• High sense of ownership and a roll-up-your-sleeves mentality. We value teammates who are able to quickly switch gears from strategic or analytical work to getting their hands dirty leading our distribution hub teams on the ground.
• Strong written/verbal communication skills and a well-attuned sense of empathy.
• Leadership experience. We imagine this role growing into management of our local operations team.
• Analytical skills. Analyzing data will be a core component of this role, and we are looking for someone who can come in and hit the ground running with proficiency in Excel / Google Sheets, as well as SQL skills or a hunger to quickly learn SQL.
• Proven experience interpreting and communicating data to various audiences; ability to translate quantitative findings into action plans.
• Collaborative and able to communicate work across disciplines (product, engineering, customer support, marketing, central operations) to get things done.
• Eager to find innovative solutions to the complex problems we are solving at Shef. You balance empathy, logic, and commercial reasoning to make decisions that benefit our Shef community and overall operation.
• Passionate about sharing authentic food and our mission to empower home cooks to bring their amazing food to hungry customers!

PREFERRED

• Direct operating experience in a logistics, warehouse management, or on-site services context is not required but is a strong plus.
• Experience managing third-party vendor relationships and maintaining a high level of collaboration and accountability is also a strong plus.

At Shef, we are building a platform that celebrates difference and cultural inclusivity by providing equitable opportunities for economic empowerment and by reimagining food making and sharing in our 21st century world. Our employee, shef, and customer communities represent a wide, beautiful cross-section of individuals from diverse cultures, ethnicities, races, and walks of life.

Shef is an equal opportunity employer. We strive to build a team that reflects the communities we serve, and a workplace that nurtures and empowers unique identities and experiences. We are committed to advancing equity in a tech industry that has often fallen short. We strongly encourage applications from BIPOC (Black; Indigenous; People of Color), women, LGBTQ+, and other individuals who are underrepresented in the industry, across color, religion, race, ethnic and national origin, physical ability, gender and sexual identity.

For individuals who require an accommodation during the interview process, please advise your company contact.

Note : Please protect yourself from job scams! Do not respond to fake employment offers for Shef from third-parties.

Shef will never ask for money or fees at any point during the interview process ; if you are being asked to send money as part of your interaction do not send money.  

Shef does not ask applicants to communicate through Telegram, Skype or WhatsApp. If you are being asked to download a third party app to communicate for a job interview, do not download.

Shef posts all legitimate job openings on our jobs page. You may come across job postings on various job boards. Any legitimate role on a third party site will also be posted on our careers page. Please verify a role exists or apply directly at https://jobs.lever.co/shef.

If you come across any of the situations above, please report them to our recruiting team.

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