Operations Executive - Singapore
About Yojee
Yojee Limited (ASX: YOJ), is a cloud-based software as a service (SaaS) logistics platform that facilitates the flow of freight movements into a single ecosystem, making the complex process of managing land transport simple and accessible to all players whilst reducing carbon emissions for a greener planet.
About the Operations team at Yojee
Yojee Operations provides first and last-mile delivery services in Singapore. We are recognized as one of the best in service levels in the market. We receive first-hand feedback from both our senders and delivery agents on the UI/UX of our software, which is then relayed to the Product and Engineering department. The Operations team also acts as a crucial feedback loop for the Engineering department.
About the role
Yojee is looking for an Operations Executive who can put him/herself in our customers’ shoes and advocate for them when necessary. Communicative, empathetic, and confident at troubleshooting and maintain high customer satisfaction. He/She will be supporting the overall Yojee network and software operations and bridge the gap between our customers and partners.
Duties and Responsibilities
• Support the Head of Operations with the day-to-day management of Yojee’s network and software services.
• Execute support, deployments (implementations), and best practice coaching for customers and delivery partners.
• Executive daily customer support operations including incoming calls and emails from customers and maintain excellent service level standards.
• Track support level and customer satisfaction metrics.
• Conduct quality and product usage check to ensure customer satisfaction is met with tact and professionalism.
• Work with internal stakeholders to recognize and resolve the daily operational issues.
• May be required to perform other related duties as required.
Requirements
• Diploma- Advanced/Higher in others or equivalent.
• Minimum 2 years of relevant work experience.
• Prior experience in Logistics or Customer Service frontline role will be advantageous.
Strong communication, written, and interpersonal skills.
• Proficient in Microsoft Excel.
• Strong attention to detail.
• Able to work in a fast-paced environment.
• Willingness to take up challenges.
• Ability to multitask, prioritize, and manage time effectively.
• Singaporeans and PRs are encouraged to apply for this position.
Nice to have
• Prior experience in using Hubspot is a plus.
• Reporting Structure - Who Will Help You Win
This role is located in Singapore and will report to the Head of Operations.
Yojee
