Operations Analyst, Agent Fulfillment

About Middesk

Middesk enables every business to access the products and services they need to grow and thrive. If we can make it easy for a business to access financial products, hire new employees, and transact with other businesses, then we increase the odds of success for that business.

Our products provide accurate and complete information for financial services companies and make it easy for employers to establish their business with state and federal entities.

Our customers include Shopify, Affirm, Brex, Plaid, Mercury, Divvy, Rippling, Gusto, and others.

Based in San Francisco, CA, Middesk is backed by Sequoia Capital, Accel Partners, and Y Combinator.

The role The Agent Fulfillment team is responsible for establishing and maintaining our customer’s relationships with state agencies so that they can hire and operate in states where employees reside. We remove the complexity and burden from our customers and guide them through the registration process so that they can focus on growing their business. As a critical member of this team you will be a key driver of the fulfillment engine that supports our entity management business.

What you'll achieve

• Become and expert in the nuances of state registrations and transfers
• Complete fulfillment tasks quickly and accurately to ensure a positive customer experience
• Follow up with customers on inaccuracies in the application
• Contact state agencies for follow up on untimely correspondences
• Collaborate with broader agent team to create and optimizes processes for supporting new features and fulfillment streams

What you’ve accomplished

• Have [one] or more years of relevant professional experience in consulting, banking, operations, data, quality assurance, trust & safety, or similar fields (e.g., fraud, risk)
• Demonstrate excellent research, critical thinking, and customer service skills
• Have worked in fast-moving, high growth B2B environments
• Are process- and solution-oriented, works with a high attention to detail, and are comfortable making decisions with available resources
• Have a consistent track record of exceeding expectations

Traits we value

• Feel a sense of accountability to the team and expect the same in return
• Remains positive and optimistic despite the noise and frustrations that come with a rapidly growing company
• Are a listener, have a growth mindset, and bring an openness and humility to learn
• Appreciate healthy candor; gives and receives feedback with directness and kindness

Why you'll love it here

• Customer First: We stay energized by solving real customer problems and make each interaction meaningful and embrace the challenging path to help our customers succeed.
• Be an owner: We identify and tackle problems, take pride in our work, and measure impact. When we find an opportunity to improve the status quo, take it on!
• Act with urgency and purpose: We move quickly and simplify things as we go. We solve the problems that we have today in ways that allow us to move even faster in the future.
• Drive results together: We choose teamwork. We share our opinions, ask questions, understand where others are coming from, and move forward as a unified front.

Middesk is committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment without regard to gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law. As an equal opportunity employer; we’re committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation.

We are committed to providing a positive interview experience for every candidate. If any accommodations are needed during the interview process, please let us know by contacting careers @middesk.com.