Operations Analyst

About Topline Pro We’re building AI powered Shopify for service businesses. We help service pros (e.g., roofers, landscapers, painters) acquire direct business, fast. Up and running within minutes using Gen AI, our digital storefront products help pros get discovered, trusted, and booked repeatedly.

Topline Pro is co-founded by Nick Ornitz (CEO) and Shannon Kay (CPO) with an excellent team of 15+ rockstars with plans to expand to more than 30 team members in 2023. We serve over 1,000 local service businesses and were named as one of the 2023 top 50 Tech Companies building for SMBs.

We're YC-backed and well funded with several years runway, and we’ve experienced rapid growth in 2023. We're looking for an Operations team member who can play a pivotal role in streamlining our operations, optimizing customer success & support, and enhancing team efficiency. Your work will directly contribute to the success of our customers and the growth of the company. We are seeking a motivated and analytically-minded individual who can handle complex problem-solving, collaborate effectively with cross-functional teams, and contribute to the continuous improvement of our processes.

We care deeply about a culture that is inclusive and equitable for people of all backgrounds and experiences. We particularly encourage people from communities that tend to be underrepresented to apply, including but not limited to women, people of color, and people who identify as LGBTQ+.

We believe “great candidates” do not come about through simply a checkmark next to past experiences. We believe in hiring people not just skills. Even if you do not check every box but find excitement at the prospect of working with us in this capacity, please apply.

⚡ What you'll do -Establish and refine operational processes to enhance customer experience and internal team efficiency -Develop tools and conduct tests to validate hypotheses, seeking new and innovative ways to better serve our customers and internal stakeholders -Analyze data and present insights to leadership and the full team, assisting in data-driven decision-making -Collaborate with different teams to identify areas for improvement and implement solutions to drive positive change -Monitor and report on key performance indicators (KPIs) to measure the impact of operational enhancements -Proactively identify challenges and bottlenecks, recommending strategies for optimization

🎯 What we're looking for -2+ years experience in business operations, consulting, sales, or customer success (a bonus if for SaaS company or to SMBs) -Extremely organized and detail oriented and have strong written and verbal communication skills. -Passion for solving problems; You’re always looking for better, more efficient ways of doing things -Advanced time management skills with the ability to multitask through a high volume of relationships / initiatives at the same time -Desire to work with or experience working with small teams in an agile, startup environment -Excellent written and verbal communication skills -Someone eager to learn and grow in operations and tech!

🤗 Who you are -Team player with a passion for learning -Self-starter who finds comfort in ambiguity -Goofball who loves having fun

🙌 What we offer -Competitive cash compensation ($70-90K) + equity package -Full Medical, Dental and Vision Health Coverage -Computer and workspace enhancements -Monthly stipend for mental and physical health -401(k) plan (non-matching) -Unlimited vacation, 7 company holidays including election day, and 1 personal volunteer day a year -Opportunity to take on significant responsibility and ownership in scaling a product that is changing the lives of home service pros -Fun-filled team of people who don't take themselves too seriously, including virtual cameos from the team dog mascots Caro and Alta