Manager, Customer Care

About Us

Moxion is a vertically integrated manufacturer of all-electric mobile power and energy storage solutions. We have developed commercial-scale, powerful, silent, and emissions-free mobile battery stations that are designed to replace traditional diesel generators in most applications today. We’re pioneering mobile energy storage technology, leveraging vertical integration and a software-enabled service model to deliver last-mile electrification for our customers and communities. The Moxion team is a passionate group of humans who care about the environment and disrupting the diesel economy. Come build the first distributed utility with us, propelling the biggest energy transformation of our lifetime.

The Role

As Moxion's first Manager of Customer Care, you will develop a strategic and supportive model to provide end to end success for all customers. You will also focus on developing a team of highly functional individuals to build loyalty and ensure long term customer retention through delivering product information, technical troubleshooting, sales generation, and addressing a variety of client issues. 

What you'll do:

• Own the vision and roadmap (both operational and technical) for Customer Support Processes and Procedures
• Lead the process development of best-in-class Customer Success through collaboration with diverse stakeholders and data driven quality standards
• Develop short-term and long-term priorities, goals and metrics and drive accountability towards those goals
• Write user requirements and work with software development teams to build tools and automate processes
• Partner with leadership to establish a world class customer experience through management tools and operational guardrails
• Drive continuous improvement through all facets of operation
• Contribute as a productive, forward-thinking member of the leadership team
• Work collaboratively with the team and many internal stakeholders to review, understand and evolve digital user journeys from end to end
• Successfully lead and develop direct reports to achieve operational excellence
• Apply clear thinking, excellent communication, and strong analytic skills to help solve problems, manage stakeholders, scope business and technical requirements, and prioritize project work

Skills to be successful:

• Strong oral and written communication skills are crucial, ability to think clearly, analyze quantitatively, problem-solve, support scope of requirements and prioritize
• Project Management experience in a related industry
• Leadership and team development
• Excellent teamwork, communication, and interpersonal skills
• Treats the business as their own

Pay Equity

Moxion is committed to the principle of pay equity – paying employees equitably for substantially similar work. Compensation displayed is a range. Maximum amounts are reserved for those candidates that exceed all experience and background requirements.  We reserve the right to offer compensation based on level of experience.  Moxion has different base pay ranges for different work locations within the United States, which allows us to pay employees competitively and consistently in different geographic markets. The range above reflects the potential base pay within the San Francisco Bay area. If you live outside that region, the range is subject to change. 

Base pay is one part of our total compensation package and is determined within the range provided above. This provides the opportunity to progress as you grow and develop within a role. 

At Moxion you get

Health, dental, and vision coverage, PTO, competitive equity & compensation packages, free lunch, coffee, and snacks onsite, flexible work from home (for some roles), free tax advisory services, access to Mountain Hardware, Columbia, Sorel, & Prana employee stores and discounts, company swag, investment in professional development courses, and parental leave program.

We Value

People are at the core of Moxion’s values. We care about growth for our people and team, and this translates to an open and transparent culture. Moxion believes that diversity is as core to our business as the underlying products and technology we’re developing. Diversity in people leads to diversity of thought and different perspectives to draw from, often resulting in a new or unique way of approaching or solving a problem. Diversity drives innovation. 

Moxion is looking for candidates who identify with different races, religions, national origins, age groups, genders, or gender identities, and we don’t discriminate against marital status, physical or mental disability, health or medical conditions, military and veteran status, genetic information, and other classifications that may or may not be protected by law. If you can bring a unique perspective or experience to our company, please apply.

Moxion is committed to the full inclusion of all applicants. If reasonable accommodation is needed to participate in the job application or interview process, please let our recruiting team know.