The Role: Key Account Manager
• Be the primary point of contact and build long-term relationships with customers.
• Liaise between customers and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to customer needs.
• Generate sales among client accounts, including reporting, up-selling, and cross-selling.
• Develops long-term relationships with a portfolio of clients, connecting with key business executives, and stakeholders.
• Makes sure clients receive requested products and services within the timelines promised.
• Forecasts and tracks client account metrics.
• Manage projects within client relationships, working to carry out client goals while meeting company goals.
• Identifies opportunities to grow business with existing clients.
• Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis.
The Candidate
• Proven track record in delivering client-focused solutions based on customer needs and comfortable with working KPIs and achieving targets.
• Exhibiting the ability to build relationships with integrity, reliability, and maturity.
• 3 - 5 years of account management experience, preferably, with at least 2 years of experience with a tech company (selling enterprise CRM, ERP system, etc.), managing a portfolio of large / enterprise accounts and preferably one with high familiarity of the local market situation and access to broad network.
• Proficient in English wrapped with a superior communication skill and strong ability to present and influence credibly and effectively at all levels of the organization, including executive and C-level
What we offer
• A high degree of autonomy and freedom of creativity in a welcoming environment
• Sabbatical program of 15 days blocked leaves every 3 years of your tenure with us to recharge as we know that working long term in a company might be taxing.
• We aim to create an entrepreneur out of our team, where we are committed to supporting learning and development aspirations within and outside of our organization
• A unique environment of a mission-driven digital company present since 2012, always with a start-up mindset - just a bit wiser
Our Values
• Think and Act Like an Owner
• Deliver Beyond Expectation
• Be Helpful
• Embrace and Drive Change
• Pursue Learning and Growth
• Be Open, Honest, and Constructive
• If you are up for the challenge, we hope you will join the team and take part in our journey to be the Most Impactful CRP in the region.
TADA
