WHO WE ARE
Ready for your next career move in Marketing Technology? Believe in working smart, and want to have fun doing it? Ematic Solutions might just be the place for you!
With our headquarters located in Singapore for Ematic Solution, our rapid expansion network has spread across SEA countries and is continually growing. Today, our global resources, local insights & technology infrastructures, led us to operate in over 9 countries - Singapore, Indonesia, Malaysia, Thailand, Philippines, Vietnam, Taiwan, Hong Kong, and Bosnia.
We’re a global team of 180+ Martech experts and we specialize in various Messaging, Attribution, CDP, and Analytics platforms. Our goal is to make every marketer’s platform buying journey easier via a systematic approach: from identifying the requirement, reviewing the current marketing stack, to shortlist/negotiate different technology platforms, and of course, onboarding, continuous training, and ongoing cost optimization
Ematic Solutions - Website | Ematic Solutions - Facebook | Ematic Solutions - Linkedin
REQUIREMENTS
• Have 0-2 years of working experience with a Bachelor’s degree or equivalent
• Have >1-year Customer / Technical Support experience. Fresh graduates with internship experience with Customer / Technical Support are welcomed to apply.
• Have impeccable written and verbal communication skills in both English and local language
• Have advanced Microsoft Office skills (Excel is a must and obsessed with Data Analytics)
• Basic understanding and knowledge of Rest API.
• Basic programming languages such as PHP, Javascript, CSS, SQL, HTML
• Have excellent organizational skills and have demonstrated the ability to work in a fast-paced, high-pressure environment for long periods of time.
• Are committed to excellence, and self-improvement
• Basic knowledge and understanding in Marketing Technologies like Messaging, • Analytics CDP, Attribution is an added advantage.
• Have a strong interest in problem-solving translated from data.
RESPONSIBILITIES
• Provide onboarding support to new customers by following the established SOP’s
• Timely execution of requests (Customer or technical) from the customer success team
• Gather user feedback and needs and provide constructive suggestions to internal and external stakeholders to ensure smooth customer service flow
• Work with cross-functional team on ad-hoc projects for anything customer related
• On-going daily support for existing customers focused on retention and growth
Ematic Solutions
