IT Support Specialist ll

Human Interest is on a mission to ensure that people in all lines of work have access to retirement benefits.  Nearly half of all working Americans are not saving enough for their future because they are employed by a company that doesn’t offer a retirement plan. Human Interest is changing that by making it affordable and accessible for small and medium sized businesses to offer employees a path to financial independence through retirement savings.

Our values  (the guiding principles that reflect our view on what’s important and what’s right): In it for customers, autonomous & accountable, outcomes driven, inclusive collaboration, and decisive.

We are looking for a creative customer focus, IT Support Specialist II. Your primary responsibility will be providing tier 1/2 technical support to Human Interest’s rapidly growing internal user base. In addition, you will help in the management and deployment of our internal IT services to the organization. And, as a valued employee and team member, your ideas for any improvements to our processes will always be welcomed.

This role is required to be in our San Francisco office at least 3 days a week.

What you get to do every ** day**

• Provide tier 1/2 support to employees, contractors, and consultants at Human Interest
• Assist Senior IT Support Specialist in the roll-out of projects and execute projects assigned
• Assist in the development and documentation of systems, processes, and procedures, including internal knowledge bases and training materials
• Participate in onboarding and offboarding of user accounts, including manual account creation and group assignments in Okta
• Help in the maintaining and automation of user account permissions/access (create, update, or delete)
• Provision new equipment for employees and receive equipment from offboarded employees
• Participate in an after-hours support rotation schedule as needed

What you bring to the role

Need to have:

• 3+ years of IT corporate experience
• 3+ years experience administering online platforms such as Google Workspace, Microsoft 365
• 3+ years experience administering online SSO/IdP providers such as Okta, Duo, JumpCloud, OneLogin, etc.
• 3+ years experience using Remote Management/MDM tools
• Proven ability to communicate technical information to non-technical staff, written and verbally
• Intermediate to advance support knowledge of either Windows or Mac operating system

Nice to have:

• Ability to think critically and understand systems at an architectural level
• Programming experience using no-code solutions (i.e., Workato, Okta Workflow, BetterCloud, or similar tools)
• PC/Mac Scripting (i.e., Bash or Powershell)
• Familiarity with APIs and concepts

Please feel free to apply to this position even if you do not meet 100% of the requirements listed above.

Why you will love working at Human Interest

Mission  - Highly collaborative startup dedicated to supporting employee engagement and growth. It’s an opportunity to help solve one of the biggest unsolved problems in America: saving for retirement.

Compensation - The salary range for this role is between $73,000 - $100,000. This information reflects a base salary range for this position based on current market data, and may vary by location. Exact compensation will be determined by the candidates' skills, experience, and other relevant factors. This position may also be eligible for additional incentives such as equity awards, short-term incentives, or sales compensation.

Benefits  - 

• A great 401(k) plan: our own! Our 401(k) includes a dollar-for-dollar employer match up to 4% of compensation. 
• Employees also receive 100% paid employee health, vision, and dental premiums; dependent premiums are covered at 50%. 
• Generous PTO and parental leave policies.
• Monthly work from home stipend; annual wellness stipend.
• Employee Resource Groups including Veterans, Lift Ev’ry Voice, Pride, LatinX, Families, and Women in Tech.
• Fun online and regional events and celebrations and department and company-wide offsites.
• The vast majority of our positions can be 100% remote.

About Human Interest : 

We’re a high-growth, Series D-funded company that’s changing the retirement industry. Named one of America’s Best Startup Employers by Forbes, one of the Best Places to Work by the San Francisco Business Times, and a Top Company by Y Combinator, we’veraised $337M and are backed by leading investors, including TPG (The Rise Fund), SoftBank, Glynn Capital, NewView Capital, USVP, Wing, Uncork, and others.

Inclusive collaboration makes us a better business

Human Interest is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran or military status, pregnancy, or any other characteristics protected under federal, state, or local laws.

Human Interest employees must adhere to the Company’s security policies and Code of Ethics. 

Please note Human Interest does not accept unsolicited resumes from any source other than directly from candidates. We will not consider resumes from vendors including and without limitation search firms, staffing agencies, fee-based referral services, and recruiting agencies.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider employment-qualified applicants with arrest and conviction records. We comply with CCPA guidelines. See more: https://humaninterest.com/disclosures