IT Production Support

Overview

We are looking for an IT Production Support who will be responsible for supporting the Tech Team by receiving customer support requests from end-users and analyzing these by responding to the end-user with a solution or escalating it to the appropriate Tech Team.

Your Role

• Support and resolve technical production challenges on a daily basis

• Investigate and document technical issues found in production

• Interact daily with product managers and fellow developers, to better enhance the product

• Support data team initiatives, reports, automation, and insights

• Participate in designing and developing data analytics platform and its features

• Support integration initiatives with third-party providers

Your Qualification

• Bachelor’s degree in Computer Science, Information Technology, or equivalent

• 1-3 years experience in technical support, development, quality assurance, or equivalent

• Experience working in a collaborative team in an Agile / Scrum environment

• Comfortable with Python, JavaScript, Git, and MySQL

• Experience building web-based products

• Self-starter with excellent time management skills and ability to work without direct supervision

• Fluency in best practices for development and technical documentation

• Good communication skills with the ability to present a strong rationale for design decisions (Fluent in Bahasa and English)