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HomeJobsFull Time

IT Application Support Supervisor

HashMicro LogoHashMicro


Date Posted

12 Mar, 2022

Work Location

Jakarta, Indonesia

Salary Offered

S$1000 — S$1500 monthly

Job Type

Full Time

Experience Required

1+ years

Remote Work

Not Allowed

Stock Options

No

Vacancies

1 available


Responsibilities:

  • Assist customers in troubleshooting problems, diagnose issues with software installation and application, identify sources of the problem and offer solutions.
  • Involved in the creation of new software and work closely with software engineers and development teams to identify and resolve potential issues in the development stage.
  • Analyze all aspects of the software and make suggestions throughout the development phase to help avoid issues in the final product.
  • Determine, review criticality, and prioritize the resolution of issues.
  • Resolve cases and provide updates to customer
  • Engage in the Knowledge Management process by creating and using materials.
  • Guide clients to use self-help resources.
  • Offer direct customer service and technical support to users through phone, email, and in-person.
  • Support clients to answer queries, locate information, and review technical requirements.
  • Record customer change requests and technical requirements.
  • Record issues and solutions to troubleshoot guides.

Qualifications:

  • Proficient in at least one programming language and database management to be able to understand and communicate effectively with the developer team
  • Candidates must possess at least a Bachelor's Degree in Computer Science/Information Technology or equivalent.
  • Strong customer communication skills to manage customer's expectations
  • Able to communicate in English with the overseas team
  • Excellent time management and organizational skills and experience establishing guidelines in these areas for others
  • Strong sense of personal accountability regarding decision-making and supervising department teams
  • Experience working in a high-level collaborative environment and promoting a teamwork mentality
  • Managerial experience applying analytical thinking and problem-solving skills
  • Ability to predict challenges and seek to proactively head off obstacles
  • ERP Knowledge and Accounting Knowledge is a plus
  • Knowledge in Odoo is a plus

Benefits:

  • Competitive salary, based on result-oriented personal performance review
  • Significant career growth opportunities, based on personal performance review every 6 months

*Fill out this form to start our recruitment process: https://jobportal.hashmicro.com/jobs/detail/it-application-support-supervisor-105

About HashMicro

HashMicro Logo

Providing digital transformation through ERP system to increase your company's productivity

Company Size: 51 - 250 People
Year Founded: 2015
Country: Singapore

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