Information Technology Support Engineer

About the Job

You will use modern APIs to build open-source software examples and demos for PubNub for Mobile and other platforms combining PubNub APIs. You will use the latest technology and champion developer interests in your pick of niche communities.

You work with developers and with other departments to understand developer needs and translate those needs into solutions, such as code examples, demos, talks, videos, documentation, workshops, meetups, events, and more. You represent the developer and own developer problems externally and internally for the company and are confident in making a case presenting developer problems and solutions to other teams.

You enjoy public speaking, sharing your work, and do it with a positive and outgoing attitude. Ongoing flexibility in how you do your work to accomplish your goals is totally ok with you. You like exploring programming languages and technologies you may not be familiar with and can rapidly assess how to produce and promote new content and solutions for your discoveries.

As a Developer Relations Engineer you will build relationships with the developer community by generating content that will:

• Grow developer interest in PubNub.
• Provoke more signups and trials for PubNub's service.
• Educate developers about PubNub capability and implementation best practices.
• Help customers integrate PubNub rapidly into their projects.

Job Responsibilities

• Create technical, developer-centric content for the PubNub blog, tutorials pages, and external media.
• Create lectures and present at developer meetups before a technical audience.
• Travel to developer conferences, user group meetups, and hackathons and participate on behalf of PubNub.
• Do keyword research and SEO for all content that you create.
• Explore and use PubNub features and provide feedback to product teams.
• Collaborate with the engineering team to understand the functionality of products and represent the voice of the developer community.
• Work with the marketing team to create a strategy for the developer funnel. Report metrics of events and content.

Required Skills & Experience

• Relevant Software Engineering and/or Technical evangelist experience. We are specifically looking for experience in mobile development in multiple languages. Examples include Kotlin, Java, Objective-C, and Swift.
• The inherent sense of empathy for Developers in the community as well as your teammates and co-workers.
• Demonstrate creativity, empathy, and outstanding communication ability - excellent spoken and written English.
• Happy to travel occasionally.
• Adept at communicating technically complicated topics simply and elegantly.
• An innate, heightened urgency to complete projects on time and with high quality.
• General Search Engine Optimization (SEO) skills
• Fluent in English, with an additional APAC language is a plus

Bonus Skills

• Other API Development Experience (frameworks in languages like Python, Node.js, C#, PHP, Java, C++, or other).
• IoT (C or Python) Development Experience.
• Full Stack Web Application Development Experience
• Serverless Microservice Development Experience
• Higher education degree/certification in Computer Science or related technical field.
• Image and Video editing skills for instructional videos and diagrams in blog/tutorial content

What we offer

• The opportunity to be part of a well funded, innovative global company on a high growth trajectory expanding into the APAC region
• Partner with top customers in our vision to make virtual experiences and spaces as engaging as in-person ones
• Work in a friendly, collaborative, and passionate environment that takes pride in exploring new ideas and solving real problems
• Company-sponsored health plan which includes eligible dependent coverage for medical, dental, vision, life, and disability coverage aside from a competitive compensation package
• Open vacation policy which allows you to take time off when you need it
• Other perks such as Fitness benefits, home office supply reimbursement, Mobile and Internet stipend, and referral program
• Flexibility to work remote or from our centrally located offices (co-sharing)
• Last but most importantly, a fun team that loves to celebrate achievements of all sizes
• Please note that this role is located in Singapore and is not eligible for employer sponsorship.