Implementations Manager

Memora Health has worked with over 50 healthcare organizations to make complex care journeys simple for patients and clinicians so that care is more accessible, actionable, and always-on. Our team is rapidly growing as we expand our programs to reach more health systems and patients, and we are excited to bring on an Implementation Manager. This role is an opportunity to start on the ground floor of one of the fastest-growing healthcare companies and to help shape its implementation processes. You should not only be driven by the problem we are solving but also by the innovative approach and technology that we are applying to healthcare.

Primary Responsibilities:

• Manage customer implementations and clinician onboarding - includes timeline development and management, scoping, workflow design, technical build and testing, training, and deployment

• Develop strong, lasting customer relationships

• Contribute to internal tool and process improvement initiatives

• Translate customer concerns, issues, and requests into actionable product roadmap items

• Track product usage metrics and customer feedback to identify areas of improvement and inform product roadmap

• Report on customer implementation status and proactively escalate risks

Qualifications (Required):

• Minimum 3 years experience in implementations or customer success

• Strong analytical skills to establish metrics for success

• Highly organized - you enjoy checklists, GANTT charts, and planning

• Exceptional communicator - you love speaking with external customers

• Bachelor’s degree

Qualifications (Bonus):

• Prior experience working at a healthcare technology company

• Prior experience at a startup company (<200 people)

What You Get:

• Improve the way care is delivered for thousands of patients by shaping how healthcare organizations approach patient outreach and engagement

• Work at a high-growth, venture-backed health tech company

• Build and scale Memora alongside a world-class team

• Competitive salary and equity compensation

• Benefits including medical, dental, and vision coverage, and a 401(k) plan

• Fully paid parental leave

• Unlimited PTO and 10 paid company holidays

• Remote-friendly workforce with bi-annual retreats

About Memora:

Memora Health helps healthcare organizations digitize and automate care journeys, making complex care delivery simple for patients and clinicians to navigate. Memora Health ingests existing data on clinical workflows, converts them into cohesive messaging journeys that guide patients through their care episodes, and automates the completion of simple follow-up tasks in the EHR. Memora's platform reduces care team notifications by nearly 40%, has an average patient NPS over 70, and improves clinical outcomes across various populations. Memora Health is headquartered in San Francisco, CA, with clients and team members around the world, and is backed by Andreessen Horowitz, Transformation Capital, AlleyCorp, Frist Cressey Ventures, Martin Ventures, Kevin Durant and Rich Kleiman's Thirty Five Ventures, Sachin Jain, and several other strategic healthcare groups.