The Identity & Fraud Expert team is the “glue” between the customers and TeleSign Solutions. The Identity & fraud expert is a hands-on sales engineer role, working closely with internal stakeholders and customers to gather requirements, map products & build solutions and support sales team to deliver value to customers.
Essential Functions
-Manage the expansion of Telesign’s Data services (Phone ID and Score) & future Digital Identity & Fraud Management solutions in China markets.
-Learn about customer problems and products or technologies that are relevant to solving these problems.
-Create and present compelling presentations and demonstrations for potential customers over calls and in-person meetings.
-Get acquainted with TeleSign products and data, and use that knowledge to act as subject matter expert for customers including customer data scientists.
-Understand customer problems, use cases and workflows, and maps TeleSign’s product and solutions accordingly.
-Plan customer’s data tests and contextualizes POC results for customers
Identify, define and validate requirements arising within the market by working with internal stakeholders, gathering feedback from current and potential customers, and conducting market research.
-Understand all aspects of the customer journey and experience with TeleSign portals,APIs and products, and improve customer experience and outcomes.
-Develop customer solution strategy and plan for Fraud & Identity solutions growth in China markets.
-Execute the plan and identify gaps in products, customer needs or internal processes.
-Communicate regularly and effectively on progress, issues and blockers to senior leadership
-Deliver insightful analysis of market opportunities for both current and upcoming products.
-Collaborate in product development roadmap
-Create and track business & product KPIs on the performance of TeleSign customer facing portals; gather customer and internal stakeholder feedback; and identify actionable insights to make ongoing improvements to the customer experience and business growth.
-Build & GTM great products & solutions!
Essential Requirements
-Experience on Fraud Management & Digital Identity – Identity Verification, New Account Fraud, Account Takeover, Credit Risk, Communication Frauds.
-3-5 Years of experience with Product Management/Pre-sales/Sales Engineering
-Experience of working withing Fraud teams or Fraud Management Providers or Fraud Platforms or Credit Bureaus.
-Experience with web user interfaces, websites and portals.
-Experience with RESTful APIs and exposure to REST, HTTP, JSON, XML, authentication concepts.
-Experience with Cloud Services and running high volume applications in distributed infrastructures.
-Knowledge and experience of tools and techniques assessing competitor products, market research, and cost benefit analysis to identify business value of products.
-Management of projects involving development teams working closely with all disciplines.
-Strong analytical, critical thinking and problem-solving skills, self-organized, with a proactive approach and able to multitask.
-Experience communicating and working with development teams and leads as well as senior management.
-Experience of working with business teams such as Sales, Business Operations, Finance and outside vendors on defining new technology projects and product initiatives.
Preferred Qualifications
*BS or MS in Telecommunications, Computer Science or related field.
