Head of Operations

Queenly is the leading online marketplace for the formalwear industry with a culture founded on impact, community initiatives and collaboration. We are a Y Combinator company and backed by some of the top VC's in Silicon Valley such as Andreessen Horowitz (a16z), NextView Ventures, The House Fund, and more. We're also backed by the former CTO of Uber, CPO of Uber, CEO of Mercari, Head of ML at Pinterest, CEO of Fitbit, CEO of Caviar, CMO of Scentbird, CEO of The RealReal and more! We are now experiencing rapid growth and are out to make a positive change on how the entire formalwear industry operates. We were recently featured in Forbes, TechCrunch, WWD, Vogue Business, Yahoo Finance, ABC News, and NextShark as well as being featured as the top YC companies to watch out for in 2021. The Queenly cofounders were also recently featured on the Forbes 30 Under 30: Art and Style cover for 2022.

What we're looking for: We are seeking a mission-driven, operations leader to drive reliable, aligned, pro-active and scalable business operations at Queenly.

As an early hire, you’ll be managing and scaling our current operational processes thus directly impacting the company’s growth and trajectory. This role is part of a newly established, dynamic, quickly growing, and entrepreneurial team. This individual will have a passion for developing and managing a comprehensive operations network strategy and the day-to-day operations necessary to maximize speed-to-market, quality, and efficiency while minimizing costs.

Responsibilities: -Take responsibility for day-to-day execution, ensuring that everything related to merchandising operations is on the rails at all times -Provide leadership to your (growing!) team of operations coordinators and leads by defining team goals, objectives, priorities, and culture. -Directly manage four crucial operations functions: billing, subscription operations, inventory recovery, and fraud. Implement effective processes and protocols to monitor and enforce service level agreements across all functions. -Own all reporting and customer processes associated with functions under your leadership. -Develop leadership & managerial skills of the frontline management team through mentoring, coaching, training, and ongoing performance feedback conversations. -Create process, tools and team to manage all aspects of inventory-related operations, including purchase orders, product data, vendor compliance, EDI, AP integration, and price changes. -Implement pragmatic near-term solutions to support rapid growth in SKU-count, inventory levels, and transaction volume -Develop scalable people, process, and tools to support the business over the long term

Qualifications & Skills: -3+ years in a customer-centric, operational role with working knowledge of operational tools and management -Skilled in Zendesk and superb customer-service etiquette -Proven ability to manage project cycle (assess needs, scope, execute, provide feedback) -Scrappy approach and willingness to do whatever it takes to make sure the business runs smoothly -You should love getting into the nitty gritty to improve how things work -Strong communication skills, cross-functionally and to an audience -Able to maintain a high level of service awareness at all times and understand the strategic importance of customer service to our organization -Strong collaboration skills and ability to work well under ambiguous conditions -Positive attitude and willingness to go above and beyond the stated duties -Leadership and a collaborative mindset: This will be an incredibly cross-functional position. You’ll work closely with different teams - product, marketing, engineering, business development, etc. -Ability to actualize the abstract: You need to be able to seamlessly translate from ideation to execution - even when there’s no clear roadmap. We’re looking for individuals that thrive in a fast-paced environment -Strategic thinking: You’ll quickly understand the nuances of our business and stay a step ahead in developing solutions that meet the needs of our business and customers -Passion: We care a lot about our mission, and we are looking for people who are inspired by what we do.

Preferred: -Bachelor’s degree -Role will be in office in San Francisco, CA -2+ years of experience in leading/managing people

Compensation: We offer a competitive compensation package that includes unlimited PTO, 100% full health insurance coverage benefits and early employee stock options.

Why you'll love working at Queenly: -We are a group of talented, kind-hearted, and collaborative people who are motivated to change the world for the better -We are a successful, fast-growing company at the forefront of tech and fashion, redefining formal wear for the next generation -We are a technologically and data-driven business that aims to innovate and break multiple ceilings for women in tech -We are deeply committed to our community of users and our vision of “Empowering all women to look and feel like a queen” is reflected in our day-to-day -We love solving meaningful problems, always encouraging our team to be thinking creatively about bold new adventures -Gain useful skills through professional development opportunities -We have a cute office dog named Butters that loves everyone 🐶

Vaccination Requirement (US): Queenly Inc requires all employees to be fully vaccinated against COVID-19. Therefore, to ensure the safety and well being of our employees and community, to support public health efforts, and comply with the Executive Order that applies to federal contractors, this offer is conditioned upon submission of written proof, prior to your start date, that you are fully vaccinated. Queenly Inc will comply with applicable law regarding the reasonable accommodation of individuals with disabilities and/or sincerely held religious beliefs.

Queenly is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination against any applicant or employee based on any legally-recognized basis, including, but not limited to: race, color, religion, sex (including pregnancy, lactation, childbirth or related medical conditions), sexual orientation, gender identity, age (40 and over), national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed service member status or any other status protected by federal, state or local law.