Head of Customer Success
Date Posted
11 Jun, 2024
Work Location
Salary Offered
$160000 — $200000 yearly
Job Type
Date Posted
11 Jun, 2024
Work Location
Salary Offered
$160000 — $200000 yearly
Job Type
DraftWise is at the forefront of AI in the legal industry, building a secure knowledge platform that helps lawyers at elite law firms draft, negotiate and review contracts faster, and with an edge over their competitors. Our core product unlocks for the first time the years of historic legal contracts that firms have negotiated for their clients. We use the latest in data management, machine learning and language analytics to help lawyers and legal professionals write better, safer contracts. Some reasons to join DraftWise:
As a Head of Customer Success at DraftWise, you will be the strategic leader and driving force behind Customer Success at DraftWise. You will oversee and mentor a team of Customer Success Managers, ensuring they deliver exceptional experiences that foster long-term customer relationships, drive renewals, upsells, expansion and maximize value realization.
In this role, you will provide strategic guidance, coaching, and mentorship to the team, ensuring they have the necessary skills and resources to succeed with customer implementations with Enterprise Customers. As a leader, you will develop and execute a comprehensive customer success strategy aligned with the company's overall vision and objectives.
We are quickly growing the number of customers we are working with so you will be instrumental in designing scalable operations, identifying ways to better support more customers over time and selecting the tools you need to do the job well. You will have ownership over the Customer Success function at DraftWise and the ability to shape our culture as we grow.
What we value
We're looking for employees who have:
It's also great if you have:
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