Head of Customer Success

Help us build our CS team to make our customers successful!

Our Customer Success team at Humaans is responsible for providing exceptional experiences to our customers to ensure they can optimise their time and effort for what's really needed - the employees.

If you have built and developed successful customer success teams before and are enthusiastic about building trusted relationships with customers, we'd love to chat!

About us

Humaans is enabling organisations to build a better world of work. It’s a central part of modern life, and we all want to have a meaningful experience while at work. Our goal is to empower companies to drive impact and use technology to provide a better experience for their employees throughout their full lifecycle.

Humaans is the fastest way to onboard and manage employees. We turn complex processes like employee onboarding, offboarding, and compensation management into simple workflows by integrating with solutions such as Gsuite, Slack, Docusign, Greenhouse, and more.

We’re a startup growing fast, with big ambitions. We’re backed by investors that helped shape global technology players lead in their categories: Y Combinator, Moonfire, Frontline, Lachy Groom, Jeff Weiner (LinkedIn), Claire Johnson (Stripe), Dylan Field (Figma), Scott Belsky (Adobe), Ashkay Kothari (Notion), Des Traynor (Intercom), among others. Our journey is only at the beginning, and we’re looking for people excited about driving real impact.

As a human centred company (quite literally), every team member counts - and that’s where you come in.

You’re excited by

• Building, leading and executing on a world class Customer Success strategy to drive value for our customers across all touch points with Humaans

• Attracting, retaining and growing exceptional talent

• Being a product champion and advocate for Humaans with the world outside

• Supporting executive leaders and operators in achieving key business outcomes

• Constantly building meaningful relationships at executive level

• Contribute to strategy definition for customers from onboarding to growth and renewal

• Establishing Humaans as trusted partner for our customers and turning them into advocates

• Improve customer retention metrics (adoption, retention, engagement)

Things that will get us excited about you

• Track record in building and leading high-performing teams across Customer Success, Customer Support, and Account Management in SaaS with focus around SMEs and Mid-Market

• Experience in managing accounts ranging from $10k to $100k+ in ACVs

• Strong executive presence and natural propensity to build relationships with C-Suite/Leadership teams at both startups and larger organisations

• Commercial mindset and focus on driving long-term customer value

• Ability to define metrics and utilise data to improve customer experience

• Ability to attract, retain and grow exceptional talent

• Ability to work cross-functionally and harmoniously with Sales and Product teams to help drive our strategy and inform business decisions

• Comfortable in a fast paced environment with changing priorities

• Strong foundation in the Customer Success norms, processes, and KPIs

• Open to, willing and able to travel to customers from time to time

Package & Benefits

Early stage startups can be messy – we know that. We're putting effort in providing you with the best employee experience and a quality driven environment in exchange for trusting us.

1. Salary. Competitive compensation.

2. Equity. Meaningful equity so that you own part of the company.

3. Flexible working schedule. We're outcome-oriented.

4. Time off. 25 days of paid time off per year plus public holidays.

5. Health. Private health and dental insurance.

6. Technology. A brand new MacBook (or whatever equipment you need).

7. Set up. £500 working from home budget.

8. Learning and development. Budget for books and other resources you need.

Our Commitment to Diversity

At Humaans we’re looking for genuinely good people that are transparent and emphatic. We’re committed to providing equal opportunities, a diverse and inclusive work environment, and ensuring a fair interview process for everyone. You’re welcome to apply no matter your gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, or race.