Text Blaze’s mission is to allow users to work smarter and save time anywhere by building personalized productivity apps that work anywhere they work.
As the founding leader of our Customer Success team, you’ll define and lead our Customer Success strategy and be entrusted with helping our customers unlock their full potential and achieve their goals using Text Blaze whether they are individual users that use the free product or large enterprises with a multimillion-dollar contract. For our users, you will be the face and voice of Text Blaze and for Text Blaze you will be the voice of our users.
This is a key leadership role in our growing team. Text Blaze is a bottoms-up (product-led) company. We start from individual users but eventually sell to large enterprises, and Customer Success and what powers this journey.
This is not a typical Customer Success role; Customer Success is what drives our business and it's incorporated into every user touch point and interaction, from education, through onboarding and sales. You'll have full autonomy to decide what's the best way to help our users succeed.
We are an energetic, empathetic and passionate remote team, bringing together the best talent from across the globe. We like working together and collaborating, but we do it asynchronously allowing everyone to work the way they work best.
Responsibilities
- Lead a growing Customer Success team,
- Build strong relationships with our customers to understand their needs and ensure their success with Text Blaze
- Help users discover how Text Blaze can help them achieve their goals and the full capabilities of Text Blaze through 1:many content and 1:1 training
- Serve as a liaison between customers and the Text Blaze team
- Take ownership of new accounts and manage their onboarding and ongoing success
- Lead online webinars, consultations, and one-on-one demos to educate customers on Text Blaaze
- Build, own, and execute customer success and engagement plans
- Build relationships and navigate customer organizations to uncover additional partnership opportunities
- Represent voice of the customer and influence product development roadmap
Requirements
- 3+ years of B2B SaaS Customer Success experience working with customers of various sizes.
- Experience in Product-Led Growth / Pronsumer products
- Strong technical skills and an ability to learn complex products
- Superb written and verbal communication skills
- Positive attitude, empathy, and high energy
- Ability to take ownership, lead initiatives and adapt
- Strong customer-facing and presentation skills with the ability to establish credibility with executives
- Basic SQL knowledge a plus
Text Blaze
