Growth Lead

About Tab

Tab powers travel & tourism businesses in 40 countries across Latin America, Africa and Asia. Our payment & booking platform helps tourism businesses to save on payment costs and manage and take bookings more flexibly – while spending less time on admin and more time with their customers.

We work with hotels (from budget to boutique) and activity operators like dive schools, surf lodges and yoga retreats. Our initial focus is emerging destinations, in countries where payment and booking systems are a significant challenge. Our platform is trusted by hundreds of tourism businesses around the world, and we've helped hundreds of thousands of travellers to pay in over 100 currencies.

We're working on ambitious plans to revolutionise the experience of independent travel – by helping travellers make the most of their precious time abroad, and giving local tourism operators the vital tools they need to run their business.

We move fast, so you'll start having a meaningful impact on the business in your first week as we execute our ambitious growth plan. You'll also be encouraged to contribute across all areas – we all help each other out.

We're primarily based in London, and we're backed by Y Combinator (the investors behind Airbnb, Dropbox and Stripe). This role is based in our central London office in Soho, and we currently have an optional WFH Wednesday. We have team lunches every Monday and often schedule drinks and team socials.

About the Role

This is a rare opportunity to join a profitable startup in a key role — and at an exciting time, as we launch the next phase of our platform. As tourism returns strongly after the pandemic, we are profitable and ready to grow our team, as we scale the business. As Growth Lead, you'll report directly to the Founder CEO, and you'll be responsible for leading and executing Growth initiatives across the business (including sales and marketing activities).

You'll work on our existing Payments business, as well as helping to launch and scale our new Checkout product — which lets tourism businesses take bookings and payments directly on their website using an Intercom-style widget. The focus will be primarily B2B (typically SMBs), though we do expect some B2C work in the future. You'll find yourself working across all aspects of the business, with colleagues in our Customer Success team, Engineering & Product team, the COO and the CEO. You'll be responsible for taking charge and implementing our growth efforts.

This role is well-suited to someone who likes to be hands-on, and has a bias for experimenting and rapidly testing new ideas. You should be numbers-driven, comfortable with SQL & Excel, and enjoy learning and working with new tools. You'll work at top of the funnel (direct email outreach, ads, partnerships), as well as working closely with teams focusing on Customer Onboarding and Customer Success lower down the funnel. Attention to detail is very important — and having an eye for visual design and the ability to write strong copy will also be a big help.

We're a relatively lean company, so you'll hit the ground running and we expect you to be able to work independently and take on responsibility from the first week. Over time, you will be a key part of our efforts to expand the the Growth team through additional hiring.

Requirements

Experience

• Very strong academic background
• 6+ years experience in relevant disciplines (including Strategy Consulting, Growth, Analytics)
• Spanish speaking is a big plus, as Latin America is a significant market for us

About You

• You’ll be naturally curious and want to get to the bottom of things
• Motivated to ‘wow’ customers and keep them cheerful - even if we can’t do what they want
• Great attention to detail with both words and numbers
• Logical - you think through the hows, the whys, the whats and the next steps
• Exceptional organisation - you’ll need to be comfortable organising follow up and taking responsibility
• Interested in how international tourism, bookings and payments work
• Empathy - the businesses we work with are all different sizes and all over the world, and the things that they worry about can vary enormously. Many of our customers speak English as a second or third language, so you’ll need to have the EQ to get to the heart of their questions (and language skills are a plus here!)