Global Benefits Manager

As a member of the ShipBob Team, you will benefit from an environment where everything is achievable. We aim to be a place where you can:

• Write Your Career Story.  Because we are solving some of the most difficult problems in global commerce, you have the opportunity to write the story that will make your career.
• Experience Global Impact and Global Connection.  At ShipBob we benefit from diverse cultures and perspectives in service of the global community.
• Grow With An Ownership Mindset. We believe that great innovation comes from great transparency.  We are more resilient and more creative when we have an inclusive and transparent culture where everyone knows our strengths and opportunities.

Title: Global Benefits Manager

Location: Remote in these states: AZ, CA, CO, FL, GA, KS, KY, ID, IL, IN, MA, ME, MI, MN, MO, NC, NH, NJ, NV, NY, OH, OR, PA, RI, SC, SD, TN, TX, VA, VT, WA, WI

Role Description:

The Global Benefits Manager supports the People Team by creating and implementing benefits strategy and managing benefits programs. This role is an exciting opportunity for a benefits leader who enjoys a combination of strategic and tactical work. This role administers our global benefits, including medical, dental, vision, life insurance, and short- and long-term disability. This role also partners with our brokers and vendors, as well as assists the People Team in addressing employees’ escalated benefits questions and issues, providing excellent customer service.

As a Global Benefits Manager, you’ll partner with our Director of Compensation and Shared Services department, applying your benefits expertise to implement a cohesive global total rewards strategy. You’ll build new benefits processes and improve existing processes, collaborating with other teams such as Accounting, HRBPs, IT, and Legal. You’ll manage benefits compliance, help us prepare for IPO, and serve as the in-house expert on all things benefits-related. As the driver of the benefits programs and experience we provide to our employees, your work is truly impactful.

What you’ll do:

• Create and implement benefits strategy by:
  • Conducting analyses of proposed programs and changes.
  • Advising Senior Leaders on benefits decisions that optimize ShipBob’s market positioning and the needs of our employees.
• Oversee Open Enrollment from preparation to implementation, communicating benefits changes and ensuring that employees are enrolled in eligible plans.
• Ensure that benefits records and documentation are accurate and up-to-date, upholding compliance guidelines and regulations by performing or overseeing periodic audits.
• Oversee benefits processing and implement improvements to the following benefits processes:
  • Enrollment changes and qualifying life events
  • Evidence of insurability
  • Leave of absence requests and processing
  • COBRA administration
• Address escalated benefits administrative issues, investigating problem causes and implementing solutions.
• Serve as a liaison among external benefits brokers, vendors, and employees.
• Oversee benefits-related compliance initiatives and processes by:
  • Proactively flagging potential compliance issues.
  • Remaining abreast of upcoming changes to benefits compliance and reporting requirements.
• Investigate benefits-related processes, and recommend and implement improvements by:
  • Collaborating with the People team and other departments such as Legal, Accounting, and IT.
  • Assisting with benefits-related software implementations and solutions, including needs analyses, processes, and communication.
• Perform other duties and responsibilities as assigned, including implementing and maintaining initiatives.

What you’ll bring to the table:

• 7+ years of progressive experience in Human Resources, including a minimum of 5 years of specialized experience in employee benefits or Total Rewards.
• Extensive expertise in employee benefits and applicable regulations for a global, publicly-traded company, including the following plans and programs:
  • Medical, dental, and vision
  • Group and voluntary life insurance
  • Short- and long-term disability
  • Retirement, pension, and 401(K)
  • Flexible Spending Accounts
• Experience working with global teams and administering global benefits programs. 
  • Experience in the following markets is a plus: India, United Kingdom, Australia, and Spain.
• Excellent organizational and time management skills, attention to detail, and ability to work in a fast-paced startup company environment.
• Skilled problem solver with the ability to:
  • Assess various situations and find areas of improvement;
  • Create and offer new ideas and solutions;
  • Anticipate potential challenges in the planning, communication, and execution of company wide projects with very minimal direction and supervision.
• Experience with HRIS/HCM platforms, such as ADP Workforce Now, and Google Workspace or Microsoft 365.
• Excellent interpersonal skills with the ability to manage sensitive and confidential situations with tact, integrity, professionalism, and diplomacy.
• Proactive communication skills and timely follow-up and follow-through.
• Comfortable working in ambiguous environments with multiple stakeholders.

Classification : Salaried/Exempt

Reports to:   Associate Director, HR and Program Management

Perks & Benefits:

• Medical, Dental, Vision & Basic Life Insurance
• Paid Maternity/Parental Leave Program
• Flexible Time Off Program
• Paid Sick Leave and Paid Emergency Leave
• Floating Holidays (2 days/year)
• Wellness Days (1 day/quarter)
• 401K Match 
• Competitive Salary, Performance Bonus & Equity
• Variety of voluntary benefits, such as, short term disability
• Referral Bonus Program
• Fun Culture >>>Check us out on Instagram (@lifeatshipbob)

_ ShipBob believes in transparency while providing a competitive total compensation package with a pay for performance approach. The expected base pay range for this position is $104,000 - $120,000. _

We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence; therefore, we encourage people from all backgrounds to apply to our positions.

About You:

At ShipBob, we’re looking to bring on board people who embody our core values:

• Be Mission-Driven.   We want team members that are passionate about helping entrepreneurs improve their business, and bring that passion every day.
• Be Humble. We have ambitious goals, and our team members understand that success or failure depends on us working together and leaving egos at the door.
• Be Resilient. Logistics is a complicated business. So is software. We value team members that never give up and keep iterating until a problem is solved.
• Be a Creative Problem Solver. As a startup, we value smart, innovative solutions to complex problems. We fall in love with the problem, not our “favorite” solution.
• Be Safety Minded. It’s not just talk; it’s the way you work.

About Us: 

ShipBob is a cloud-based logistics platform that partners with over 7,000+ e-commerce businesses to help make their entrepreneurial dreams a reality. We offer a full suite of fulfillment solutions for our merchants, including the ability to improve their transit times, shipping costs and deliver best in class experience to their customers. With an almost 100% accuracy rate in fulfilling orders and orders shipped on time, our merchants can count on us to deliver excellent service. 

As one of the fastest growing tech companies in Chicago with over $300M+ raised from blue-chip investors like Menlo Ventures, Bain Capital Ventures, Hyde Park Venture Partners and SoftBank Vision Fund 2, our goal is to continue to be the #1 best fulfillment technology in the industry. 

ShipBob provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.