About Aurelian
Aurelian automates non-emergency calls for 9-1-1 centers. We do this through an AI-powered operator that routes, triages, and resolves calls without the need for human intervention. By doing this, we let 9-1-1 dispatchers focus their time and energy where it’s needed most: actual emergencies.
Nationwide, the average emergency communications center (ECC) is 30% understaffed. Staffing shortages have lead to call-taker burnout and attrition, which is exacerbating the problem even more. Post COVID, wait times for 9-1-1 calls have reached a boiling point; imagine, in the most stressful situation of your life, waiting on hold for over a minute.
But what’s most shocking is 60-80% of the calls 9-1-1 operators take aren’t even emergencies. They’re administrative calls that have been punted to ECCs: noise complaints, lost dogs, paying parking tickets, etc. That’s where we come in.
The Role
There are very few software engineers with intimate knowledge of 9-1-1. Taking a page out of Palantir’s book — this role is “Forward Deployed”. You will gain an understanding for our customers’ problems through directly interacting with them: site visits, customer support, and integration assistance. Unlike most SWEs, expect this to be 10-15% of your time.
As a Full Stack Engineer at Aurelian, you will be responsible for designing and building solutions that address our customers’ needs, end-to-end. You will have a deep, technical understanding of the problems ECCs face and will work directly with them to improve their experience with our platform.
What You’ll Do
- Design, develop, and ship features that make our product better and more complete
- Work closely with our largest customers to problem-solve technical hurdles
- Help customize and integrate our software to best match our customers’ needs
What You Need
- Dedication to your craft and a willingness to get your hands dirty
- Track record shipping
- Strong technical skills; experience with React, Python, containerized applications, and Azure is a plus
- Strong interpersonal skills and ability to communicate deeply technical information simply
Compensation
- $100,000 - $180,000
- 0.5% - 1.25% vested over 4 years with a 12-month cliff
Benefits
- Medical, dental & vision insurance coverage
- Unlimited PTO
- WFH stipend for home office
- Relocation stipend
Aurelian
