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Founding Product Manager

Atlas LogoAtlas


Date Posted

10 Nov, 2024

Work Location

United States

Salary Offered

$30000 — $50000 yearly

Job Type

Full Time

Experience Required

3+ years

Remote Work

Allowed

Stock Options

No

Vacancies

1 available


Atlas is building an all-in-one customer support platform with a focus on a customer-centered experience. We're YC W22-backed and have raised $5.6M from top founders and angels. Our product consolidates customer interactions, including support tickets, product events, and session recordings, into a unified timeline, reducing time spent switching between tools. We’re remote, scrappy, and looking for someone who is just as ambitious to help us shape the future of support.

🏆 Responsibilities

  • Research and write detailed product specs for new features and products.
  • Make strong business cases for or against proposed features by analyzing impact, effort, and alignment with business goals.
  • Respond to customer questions and feature requests on behalf of the founders, ensuring a smooth communication flow between customers and the team.
  • Assist new customers with onboarding, ensuring they understand the full value of Atlas and are set up for success.

💪 Requirements

  • Scrappy, independent, and hardworking, with a passion for driving product development.
  • Smart, with a strong desire to learn and continuously improve.
  • Experience working at a startup, ideally with some hands-on time in product management.
  • Ability to prioritize and make decisions with limited information and tight timelines.

🤩 Nice to Have

  • Great bedside manner: You're empathetic and can handle customer interactions with grace and humor.
  • High caffeine tolerance: We move fast, and coffee helps.
  • Lucky: You seem to be in the right place at the right time more often than not.
  • Wins a lot: You have a track record of success, whatever that means to you.

🎁 Benefits

  • you’ll have a high impact on the direction and outcome of Atlas
  • work with a driven, highly skilled team where you can learn and improve your own skills rapidly
  • remote work: work from anywhere you’d like

At Atlas, we’re not just building a product—we’re shaping the future of customer support. If you’re looking for a high-impact role where your contributions directly influence our success, we’d love to hear from you.

About Atlas

Atlas Logo

Company Size: 11 - 50 People
Year Founded: 2021
Country: United States

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