Job Description:
• Preparing a detailed project plan to schedule key project milestones, workstreams & activities;
• Managing the delivery of the project according to this plan;
• Tracking project and providing regular reports on project status to project team and key stakeholders;
• Managing and adjusting for any changes in project scope, schedule, and/or budget;
• Identifying and mitigating potential risks;
• Managing the relationship and communication with the customer and all stakeholders, ensuring the project is delivered to their satisfaction;
• Analyzing customer behavior;
• Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution;
• Identify potential up-sell or cross-sell opportunities with existing customers.
Requirement:
• Bachelor degree in related field;
• 2+ years experience in a similar role;
• Business & commercial acumen and excellent stakeholder management skills are also essential;
• Analytical skills are necessary in order to correctly identify risks and solve any problems which may arise throughout the project;
• Good time management skills and the ability to juggle multiple tasks at once;
• A good communicator with effective stakeholder management & conflict resolution skill;
• Ability to remain calm and professional in stressful situations;
• Have good written and spoken English skills.