Engineering Manager, Hybrid Segment

Overview: It’s no secret that a multi-tenant architecture is the quickest way to get a SaaS business off the ground. Customers can on-board themselves and a single deployment is simplest for the engineering team. Eventually this isn't enough—hosting costs and privacy concerns begin to put some critical clientele and markets beyond reach. Hybrid Segment is our moonshot to rethink the entire stack for friction-free deployment within customer-managed cloud infrastructure.

We're looking for a high-energy engineering leader to dig in with a team of expert software engineers to make this vision a reality. They’ll have built and deployed production distributed systems at scale with a high bar for reliability. A certain kind of moxie is necessary to execute on a vision this big, so in addition to getting things done every day, the ideal leader will be highly motivated by the audacity of this effort.

It all comes down to one core belief: companies should be able to send their data wherever they want, whenever they want, with no fuss. Unfortunately, most product managers, analysts, and marketers spend too much time searching for the data they need, while engineers are stuck tediously integrating each customer data tool by hand. Segment standardizes and streamlines data infrastructure with a single platform that collects, unifies, and sends data to hundreds of customer data tools with the flip of a switch. That way, Segment’s customers can focus on building amazing products and personalized messages for their customers, letting us take care of the complexities of processing their customer data reliably at scale. We’re in the running to power the entire customer data ecosystem, and we need the best people to take the market.

Who we are looking for: You are an exceptional engineering manager. You are passionate about finding scalable solutions to challenging technical problems. You can show your aptitude for leading engineering solutions to business problems end-to-end. You know when it’s time to refactor, and when it's time to ship. You love being part of a fast-growing startup while also contributing to its maturity. You have struck an effective balance of people management skills and technical opinions.

What you’ll get out of it: A crystal clear mandate with company-defining impact. An incredible story of your key role in realizing an impressive, audacious vision. A welcoming and collaborative environment with people who love working on hard problems. The opportunity to grow into managing multiple projects across multiple teams. The chance to help refine Segment’s Engineering culture and its impact across the company. The opportunity to give back to the community through open-source projects, blogging, conference talks, and the personal growth that comes along with it! Excellent compensation with industry-leading benefits and perks. The kinds of technology you’ll work with: We implement high performance pipelines with Go, Kafka, Docker, Terraform, and lots of other modern tools. We are heavy users of AWS and are expanding to other clouds. We love investing in the best tools for the job at hand, for example integrating ClickHouse for customer facing and internal statistics, and running Kafka and FoundationDB at scale. We have a culture of exceptional testing including unit testing, automated end-to-end testing, shadow deploys, game days, and high observability. We’re always deploying and have sophisticated feature flagging (built on ctlstore).

Requirements: At least 5 years of engineering experience with a focus on backend systems and infrastructure. At least 3 years people management and people development skills making a big impact for a fast growing company, either as a Tech Lead or an Engineering Manager. Desired: Professional experience with Go, Node.js, and AWS/GCP/Azure. A taste of Segment’s infrastructure work: Rick and Collin recently blogged about ctlstore, and then we open sourced it. Ray gave a talk about eBPF (video) for performance analysis and how we use it. Alex and team ditched microservices for server-side destinations to better deliver on our customer promises. We have hard challenges at scale and solve them thoughtfully, such as with Centrifuge and our Message Deduplication system.

A bit about Segment: We started small and have done a lot and have big ambitions. We love open source and also support it with paid fellowships and sponsorship. People love working at Segment. We love talking about what we learned in public and in private.

We encourage you to apply if this role excites you - even if you think you may not meet all of the qualifications. At Segment, we live by four values: karma, drive, tribe, and focus. We are always looking for outstanding individuals with diverse backgrounds and perspectives who embody these values. To learn more about life at Segment and our commitment to diversity, equity, and inclusion, visit our LinkedIn page. We’re excited to meet you!

Segment is an equal opportunity employer. We believe that everyone should receive equal consideration and treatment in all terms and conditions of employment regardless of sex, gender (including pregnancy, childbirth, breastfeeding or related medical conditions), sexual orientation, gender identity, gender expression, race, color, religion, creed, national origin, ancestry, age (over 40), physical disability, mental disability, medical condition, genetic information, marital status, domestic partner status, military or veteran status, height, weight, AIDS/HIV status, and any other protected category under federal, state or local law. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.