eCommerce Lead

Who we are:

At Wunderman Thompson, we exist to inspire growth for ambitious brands. Part creative agency, part consultancy, and part technology company, our experts provide end-to-end capabilities at a global scale to deliver inspiration across the entire brand and customer experience.

We are 20,000 strong in 90 markets around the world; our people bring together creative storytelling, diverse perspectives, inclusive thinking, and highly specialized vertical capabilities to drive growth for our clients. We offer deep expertise across the entire customer journey, including communications, commerce, consultancy, CRM, CX, data, production, and technology.

Wunderman Thompson Tokyo is looking for an eCommerce Lead who will lead the eCommerce area in a wide variety of functions including client service and support, content services, and new business development. In this role, you’ll partner with the local executive leadership team and be closely working with the Strategy, Customer Experience, Data, Technology, and Creative Teams.

What you’ll do

• Work with clients and internal stakeholders as a trusted advisor and hands-on practitioner to identify opportunities to drive effectiveness, optimization, and improvement on clients’ marketing techniques, strategies, and performances by putting the customer at the center of business and marketing practice.
• Support a team of consultants with recurring tasks and special projects
• Check live Inventory postings and analyze for potential issues. Track Inventory performance and any negative reviews
• Set up promos/coupons/lightning deals, ensure they go live, monitor as they are live, and track performance
• Supports Content Consultants, Designers, and Copywriters in the execution of content production, optimization, and management for our clients
• Support initial research for new client pitches. Support proposal research and development.
• Work with the global Wunderman Thompson network and Centres of Excellence to deliver the best value to clients and propose solutions addressing clients' needs.

What you’ll need

• You are self-driven, detailed oriented, able to multi-task and shift gears and adapt to a wide variety of projects covering all aspects of eCommerce, with the ability to be hands-on when required. You also have a passion to dive into data, solve problems, and improve on existing processes.
• Experience in marketing, business, or operations is strongly preferred.
• 10+ years of e-Commerce experience, with experience in major Japanese e-commerce platforms (Rakuten, Amazon, Yahoo, etc) and global (Amazon, eBay, Lazada, Alibaba).
• Strong analytical/data management skills.
• High attention to detail and an ability to manage large amounts of data in an organized and structured way.
• Superior presentation skills with the ability to persuade and inform, while maintaining agency standards and strategic point-of-view.
• Effective leadership and managerial skills. Can both inspire, train and mentor junior staff members in multi-lingual environments.
• Great time management, project management skills to juggle between projects assess the time required for tasks and projects.
• Experience in agile and waterfall methodologies experience is a must.
• Enjoy working with clients and finding innovative ways to use data to help brands increase awareness, sell, and stay relevant.
• Curious, critical thinker who loves keeping her/himself on top of industry changes before they impact clients.
• Continuously learn about new technologies, processes, and digital trends.
• Be willing and flexible to juggle responsibilities and wear many hats as needed to ensure success in client engagements.
• Business level proficiency for both Japanese and English

At Wunderman Thompson, we are committed to actively building a diverse, equitable, and inclusive workplace where everyone feels welcomed, valued, and heard, and is treated with dignity and respect. As leaders and creative partners across industries, it is our responsibility to cultivate an environment reflective of our greatest asset; our people. We believe that this commitment inspires growth and delivers equitable outcomes for everyone as well as the clients and communities we serve.

Wunderman Thompson is a WPP agency.  For more information, please visit our website and follow Wunderman Thompson on our social channels via Twitter, Facebook, LinkedIn, and Instagram. 

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