Director of Revenue Operations

At Ribbon, we’re building the infrastructure to power billions of healthcare decisions.

We work with companies across the entire healthcare ecosystem, partnering with innovators on our shared mission of making care accessible, affordable, and high quality. By transforming the healthcare decision making process, we can influence a person’s outcomes for the better.

Together, we can create a healthier future where people receive exceptional care.

We are looking for an entrepreneurial and operationally excellent Director of Revenue Operations to help scale our end-to-end revenue function through the next phase of Ribbon's growth.  You will work as an operations leader and thought partner to our go-to-market leaders (putting on your COO hat), and partner across Sales, Marketing, Customer, Partnerships, and Finance to ensure we are building and operating an efficient revenue “machine” that can scale with the next phase of our growth. You will master the data and funnel to support revenue forecasting, headcount planning, compensation planning, and quarterly target setting with the Operations and Finance teams.  We’re looking for someone who loves ambiguity and is excited to build this new function and team from the ground up.

What we look for at Ribbon 

• Passion and drive to make navigating healthcare simple by building products that increase access to care and power every healthcare decision to be accessible, affordable and high quality.
• Commitment to Ribbon Health company values, working on an exceptional team, and building an exceptional company.
• Grit, hustle, desire, and a “get-it-done” attitude;  strong comfort with a lean startup environment, where everyone is encouraged to participate in and contribute across all teams.
• Dedication to the creation of a diverse, equitable, and inclusive environment where teammates are celebrated for their unique perspectives and work together to make navigating healthcare simple.

What we're looking for in this role

• You enjoy solving organizational problems and working cross-functionally.
• You are extremely detail-oriented and analytically rigorous. 
• You can distill technical concepts to a non-technical audience, as you will describe the machinations of the sales funnel in which you are the expert.
• You have experience navigating greenfield and ambiguous problem spaces, bringing order to chaos, and developing creative solutions anchored on measurable metrics

Your day-to-day

• Define revenue operations at Ribbon: Develop thoughtful, data-driven recommendations to help Ribbon meet its revenue goals, design and implement processes to accelerate sales velocity, and hire critical support to deliver on this vision.
• Serve as an operational anchor for sales and marketing: Responsible for the operational execution of the GTM strategy across resourcing, strategic planning, and operational processes.
• Own and optimize revenue data and GTM technology: Manage the GTM tech stack (Hubspot, Gong) and data hygiene to surface actionable insights to GTM Leadership.
• Drive industry best-in-class metrics: Establish our KPIs, own improving on these metrics, and push us all to deliver a best-in-class sales function
• Build and cultivate relationships across Ribbon: Become a subject matter expert on all things “sales.”

We seek to make Ribbon the best career decision anyone’s ever made. Part of fulfilling this vision is a compelling total compensation package. The base salary range for this role is between   $175K-$200K. Starting pay will be based on a number of factors and commensurate with qualifications & experience. Ribbon also offers a competitive equity package, health insurance, parental leave, 401K matching, and other great benefits.

How we live out our values for our teammates

Our goal is to make this the best career decision any of us have ever made. We stand by our values to make it happen.

Run Toward Hard Problems | We are motivated by the toughest challenges. We seek out hard problems that have the most impact and solve them to help those who need it most. We encourage our teammates to take ownership of outcomes that motivate them. Everyone at Ribbon has a say in our objective and key result (OKR) planning process for their teams and across teams. 

Put Your Team First | We are a family. We are all happier and healthier when we take care of each other and put each other’s needs ahead of our own. We take care of you by offering fully covered insurance premiums on health, vision, and dental, a 401K plan match, and a flexible working policy that includes progressive family leave guidelines, flexible working schedules, and unlimited vacation.

Do What You Say | We are honest with each other. We are accountable to each other. When we commit to accomplishing our goals, we make it happen. Every team member has the opportunity to own high-impact work at Ribbon.

Stay Hungry, Keep Improving | We are humble. We will make mistakes, learn from those mistakes, and be better because of those mistakes. Here, feedback is a gift and mistakes are learning opportunities. We have a thoughtful culture that focuses on giving and receiving regular positive and constructive feedback to help us support each other and make each other better. Also, speaking of “hungry” we offer plenty of snacks, food, and coffee.

Practice Habits of Excellence | We measure our success by the process it took to get there. We will always do our very best and we are proud of the outcome because of it. At Ribbon, we focus on how we get things done by documenting and sharing our learnings, We are building the systems we need to scale our company and support our work for the long-term. . 

Build With Empathy | We are building the best healthcare experience for people.. When faced with a difficult decision, we do what’s best for people’s lives. This includes our team. Every Ribbon teammate shares working and lifestyle norms, and we hold each other accountable to respecting these norms so each person can balance work-life integration that works for them.

Ribbon Health is proud to be an Equal Employment Opportunity employer. We do not discriminate on any basis covered by appropriate law. All employment is decided on the basis of merit, qualifications, performance, and business need. If you need assistance or an accommodation due to a disability, you may contact us at recruiting@ ribbonhealth.com.

Don’t meet every requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. 

At Ribbon, we’re committed to building a diverse inclusive and authentic workplace with a tangible sense of belonging for all our people. 

So if you’re excited about this role but your past experience doesn’t align perfectly with everything in the job description, we encourage you to apply anyway. You may be just the right person for this or another role.