Data Product Lead

We are seeking a dynamic and experienced individual to join our team as a Data Product Lead.

In this multifaceted role, you will be at the forefront of shaping our data analytics product, collaborating with data engineering and product teams, and providing hands-on customer support. As a key member of our small but ambitious team, you will play a pivotal role in enhancing our data capabilities, driving user onboarding strategies, and addressing complex data queries that go beyond the capabilities of our tool.

Responsibilities

1. Data Expertise:
   • Field and resolve data-related queries beyond self-service capabilities, showcasing a profound understanding of our product's capabilities.
   • Enhance the data capabilities of our platform by providing additional insights into questions that the tool couldn't address, contributing to the refinement of our models.
2. Data Product Development:
   • Collaborate closely with the CEO and Head of Product to enhance and broaden the capabilities of our data analytics product.
   • Provide constructive feedback to the engineering team to improve both data and non-data user experiences.
3. User Onboarding:
   • Formulate and execute onboarding strategies, ensuring users can unlock the full potential of our platform.
   • Develop intuitive documentation to facilitate seamless user adoption.
4. Customer Support:
   • Serve as the primary point of contact for customer support, adeptly handling inquiries, troubleshooting issues, and ensuring an outstanding user experience.
   • Work collaboratively with cross-functional teams to address intricate user challenges.

Requirements

• Experience: 5+ years of experience in data analytics, data engineering, or a related field.
• SQL: Strong proficiency with SQL.
• Data Tooling: Proven track record of working with data tools, analytics platforms, or similar products.
• Data Engineering: Understanding of data engineering concepts, such as data modeling techniques.
• Customer Centric Mindset: Ability to empathize with users and communicate technical concepts effectively.
• Collaboration: Experience working collaboratively with cross-functional teams, including data and product development.
• Adaptability: Comfortable working in a startup environment with the ability to wear multiple hats and adapt to evolving responsibilities.

Fully remote team.

If you are passionate about data, thrive in a dynamic startup environment, and are excited about shaping the future of data, we invite you to apply and contribute to our innovative team.