Customer Support Specialist

Ascen is looking for a Customer Support Specialist to help the growing number of contractors on the Ascen platform.

Key Responsibilities

• Perform onboarding calls with new contractors
• Help contractors with various issues with onboarding (technical or HR-related)
• Answer incoming questions and calls from contractors, staffing companies, and clients
• Perform data entry into various software platforms
• Be highly available to incoming issues and respond with appropriate speed and empathy

Qualifications

• Strong written and verbal communication skills
• Interest in talking on the phone
• Private space to talk on the phone
• Passion for solving problems
• Comfortable with tools like Slack, Google sheets, Zoom, and various SaaS products
• Comfortable with ambiguity and changing job requirements