Fountain is enterprise software that accelerates global high volume hiring. Our customers hire millions of hourly workers annually in 78 countries. Job seekers often struggle to get connected with companies seeking hourly workers due to inefficiencies in their hiring processes, and Fountain makes it easier for them to get offers for work quickly. Getting hired fast eases some of the financial instability millions of families face.
Fountain is a Remote-first company that embraces a work from anywhere policy and offers flexibility on location, so our employees feel free to enjoy the world. Fountain is widely trusted by leading organizations, including Chipotle, StitchFix, GoPuff and Just Eat Takeaway.
We just 4.5X in valuation in our Series C, backed by Softbank and Capital B. We plan on keeping this hyper-growth going this year! Come join us on this rocket ship!
Fountain’s Customer Success team: As a Customer Success Manager (UK) at Fountain you will build relationships with some of the biggest brands in the world. You are a trusted advisor focused on driving mutually successful outcomes and delivering ROI. We are a diverse group of passionate customer advocates whose previous experiences include Dropbox, Apple, Entelo & Gigya. Our team’s mission is to build, deepen and grow relationships with our customers by:
- Understanding their current and future business goals and challenges
- Leveraging our recruiting and technology expertise to share insights and best practices
- Communicating the value of these solutions to their team and executives
What you’ll be doing:
- Help us evolve our practices to onboard, retain and grow customers. We don’t have egos. We’re always looking to get better.
- Build long term relationships as you begin to understand their systems, personnel, needs and goals of your customer base.
-Be a strategic partner and thought leader for your customers by providing recruiting industry insights and best practices.
-Be a change management champion by helping your customers evolve their recruiting strategies, processes, and workflows.
- Provide training and insights on how to optimize their usage of Fountain.
-Collaborate with internal teams (sales, product, engineering, marketing), advocating on behalf of your customers
-Use your insights and innovations working with customers to lead team projects which improve the experience for all customers
What you should bring:
-Currently based in the UK
-2+ years in a customer-facing role
-You have a background in customer success, support and/or account management, developing holistic strategies to guide complex organizations towards measurable business outcomes
-You inspire people you work with to “up their game.” You lead by example as an outstanding contributor to the team
-You consider project management a strength and have experience leveraging internal resources and stakeholders to execute against deadlines within a complex organization
-Strong relationship skills, moderate technical skills (ability to demo as needed, but no coding required)
Perks & Benefits:
Flexible PTO & Work Hours
"Work from Anywhere" Policy
Comprehensive medical, dental, and vision coverage
HSA & FSA (Medical and Dependent Care)
Life Insurance & STD/LTD
10 Weeks Paid Parental Leave for Birth/Adoption
Wellness/Gym Reimbursement
Phone Stipend
Remote IT/Home Office Stipend
Learning and Development Reimbursements
Fun, interactive and inclusive team-building events, off-sites, and happy hours
401K Plan
Even if you do not meet all the requirements above, we still encourage you to apply for this position. While we try to be thorough with our prerequisites, not everything about you as a candidate can be condensed into a list of bullet points.
We welcome applicants of any educational background, gender identity and expression, sexual orientation, religion, ethnicity, age, socioeconomic status, disability, and veteran status.
*Fountain is proud to be an Equal Opportunity Employer—M/F/D/V*
Fountain
