Customer Success Manager

Hi, I’m Neil, co-founder & CEO at Navattic.

At Navattic, we pride ourselves on providing an excellent end-to-end customer experience. Thanks to our company-wide focus in this domain, we’re fortunate to be ranked the #1 Interactive Demo Platform on G2 (including recognition in key areas like ease of use, quality of support and ease of setup).

We’ve seen tremendous growth this past year - in 2022 alone, we’ve exceeded growth targets every quarter, grew to 400+ customers and partnered with top names in the SaaS space including Mixpanel, Ramp, Dooly and Dropbox.

To support this growing customer base, we’re looking for a customer success manager to lead new customer implementations and support our broader customer base. As part of the role, you’ll work closely with our Head of Customer Success, Alisa.

This is a full-time, paid position. We're a remote-first team but around half of the team is based in NYC, where we routinely WeWork in-person. Either option is totally acceptable! We also hold bi-annual offsites in fun locations like Austin and San Diego.

What we're building

At Navattic, we’re on a mission to enable all teams to achieve product-led growth. In the consumer world, it’s the expectation that you can try out services and software before buying. This is not the case in the B2B world and we’re on a mission to enable all teams to create “try before you buy” experiences.

Using Navattic’s no-code platform, teams can instantly create interactive product demos. This enables customers to share controlled, guided versions of their product with end-users, without requiring a login.

Below are a few interactive demo examples: Dooly Mixpanel Ramp Interactive Demo of Navattic, Built on Navattic

Traction & Customer Feedback

Since launching in 2020, we’ve grown to 400+ customers. Customers love Navattic; we have a large library of amazing customer calls and quotes. Since the G2 category was created this past summer, Navattic has become the #1 rated Interactive Demo Vendor on G2.

We’re backed by great investors, including Y Combinator, 645 Ventures, Canvas Ventures, and a variety of strategic angels. In today’s macro climate, long-term thinking and thoughtful fundraising are more important than ever. We’re excited to see our longstanding focus on these core business fundamentals pay off - today we’re operating with extensive runway.

About this role

In this role, you’ll lead customer success efforts end-to-end. As the face of Navattic for our customers, this is an essential role! You’ll lead onboarding sessions, coach customers on best practices and troubleshoot/support across our customer base.

Key Responsibilities:

• Become a product expert to support customers with their first demo launch
• Manage inbound support requests (including in-app chat), communicate issues with engineering and follow up on tickets upon resolution
• Lead implementations of Navattic end-to-end

Your First Month at Navattic

We want an exceptional onboarding experience for every new hire. At Navattic, we spend a lot of time focused on building your understanding in the product. We’ll provide product trainings and ensure you have the context you need to be a true product expert in Navattic. You’ll work closely with Alisa to get up to speed; she’ll guide you through your first tasks and you’ll jump on customer calls together. Soon after this, we’ll start sending new customers your way!

Benefits

• Competitive salary and early-stage equity
• Bi-annual offsites (last fall we went to Palm Springs!)
• WeWork All-Access Passes (we have a satellite hub in NYC)
• Top-notch health insurance for you and your dependents
• Work fully remote

Navattic’s success hinges on hiring great people and creating an environment where we can be happy, feel challenged, and do our best work. We’re being deliberate about building that environment from the ground up. I hope that excites you enough to apply.

Navattic provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities.