Customer Success Manager

Great Question is hiring a Customer Success Manager to help us on our mission to democratize user research — helping companies talk to their customers more to ensure they build software that people want!

A well-funded seed-stage startup backed by Y Combinator and Funders Club, we're looking for an experienced Customer Success Manager with B2B SaaS experience to join our high-performing, fully remote team.

This is an opportunity to get in early, work on an interesting problem, have a huge impact on the technology and culture of an early-stage company, and shape the future of how teams build software through research.

This is a remote role open to anyone able to work within North American time zones.

This position is focused on onboarding new customers, building long-lasting partnerships with customers, and expanding accounts over time.

One of the keys to success in this position: You need to have the discipline to work independently and have a passion for the Research industry or have the drive to want to learn the business.

The Opportunity

As an early member of our customer experience team, you’ll be a crucial asset in our journey.

• Engage with new Great Question users and customers to uncover the problems they’re looking to solve and help them derive immediate value from our solution
• Manage a portfolio of customer accounts, including running trainings, holding QBRs, and achieving expansion revenue targets
• Collaborate with Sales, Research, and Marketing teams to proactively identify opportunities for expansion, education, and engagement
• TL;DR—make sure our customers immediately have a positive experience (and grow these partnerships for the long haul)

About you

• Bachelor’s degree in Journalism, Business, Marketing, Humanities, or Social Studies
• 2 - 3 years of total work experience at a SaaS company
• 1+ year of experience managing customer relationships
• 1+ year of experience in a revenue-generating role (e.g. sales, business development, customer success, account management)
• Inquisitive. You love asking the right questions to uncover insights and findings that can influence business decisions.
• Customer-centric. You care that our newest customers and users have a positive experience working with us—right away.
• High conviction. When you're in, you're all in. You take pride in your work and are passionate about delivering your best work.
• You have a coachable, can-do attitude and are known to excel under pressure
• Experience and genuine enthusiasm for working in a startup environment
• Proven ability to effectively work remotely and excel in a remote work setting
• You consistently demonstrate excellence in your work, being dependable, hard-working, focused, determined, and accountable

Bonus points

UX, Customer, Market, or other research experience

Benefits

• Competitive Salary + Equity
• Medical Insurance - Large Company Contribution
• Always Remote
• Education stipends
• Flexible PTO and Holidays
• Offsites, Regular Team Events, Virtual Gatherings, and more.