Customer Success Manager

We’re looking for a customer-focused individual with a strong focus on delighting customers & excitement to build SaaS products. As a CSM, you will work closely on helping new customers experience the product and help existing customer deepen their usage of the product. You will also work closely with the founders and product team in influencing the product roadmap.

What is RedBrick AI?

RedBrick AI is a SaaS platform for building medical imaging artificial intelligence. Our platform offers tools that help radiology AI teams create high-quality annotated datasets to train and validate their machine-learning systems.

We launched in November 2021 and now work with leading healthcare AI teams like Mass General Brigham, Qure AI, and Hyperfine. We have raised $4.6 million dollars from some of the world's best investors, including Y Combinator and Sequoia Capital.

The use of artificial intelligence in healthcare will be a force for good - democratizing primary care, offering the first line of defense in under-staffed areas, and alleviating pressure on clinicians. We’re incredibly excited to power the next generation of AI researchers from data to FDA-cleared AI systems.

What will you do

1. Work closely in helping prospects successfully experience our product during their trials. Provide technical support to prospective customers by understanding their goals.
2. Develop a deep understanding of the challenges of our current customers and how RedBrick AI can continue solving them.
3. Build materials to support current and new customers, including helpful e-mails, tutorials, detailed documentation, and videos.
4. Work closely with the founders and product team in building a roadmap to address our customers' key challenges. Collaborate with our designers on wire-framing and high-level design.
5. Act as the first line of defense to questions and bug reports & manage communication of critical updates to the relevant stakeholders.

Requirements for the role

1. A background/familiarity with Computer Science. We expect you to have a working knowledge of cloud systems and a programming language, preferably Python.
2. Experience in the healthcare AI industry is a bonus.
3. We’re looking for someone with excellent written and spoken English and a strong desire to delight customers.
4. We expect you to have extremely high standards and very close attention to detail regarding the quality of content you will generate.
5. Experience working with SaaS products, especially building roadmaps and high-level wire-framing.
6. Previous experience as a CSM would be preferred, but not required. However, we do expect a previous experience of working directly with customers successfully in some format.