Customer Success Manager
Are you obsessive about driving value for your customers? Do you have fun wrangling with technical and business challenges on a daily basis? If so, Veryfi would love to talk with you about joining our growing Customer Success team. The ideal candidate will have proven experience at:
- Building deep and lasting relationships at all levels within a client organization
- Fostering volume growth and expanded usage over time
- Minimizing churn
- Coordinating resources to resolve technical support issues
- Capturing and communicating product feedback
Responsibilities
The primary point of contact throughout the customer lifecycle, you will set the stage for successful developing relationships with key stakeholders and maintaining a focus on driving business value from onboarding through renewal.
- Must be on-site (San Mateo) office Tues,Weds and Thurs
- Promote customer satisfaction, growth and loyalty by demonstrating an understanding of their business needs and helping them achieve their objectives using the Veryfi solutions
- Educate prospects and customers on the use and benefits of Veryfi solutions
- Provide customers with information and assistance regarding product updates and new features
- Ensure health of customer portfolio by regularly monitoring platform usage and key customer health indicators
- Maintain detailed account data in the CRM system
- Lead customer kickoff & training sessions as part of onboarding and ongoing product adoption
- Act as a communications liaison between our Customers and Veryfi’s Technical Support, Development, and Leadership
- Create, maintain and improve tutorials and other communication infrastructure
Qualifications
- 5+ years in a Customer Facing role in a SaaS B2B company
- Accountability and personal organization are essential
- Effective communications skills via email, phone, and online meetings
- Experience promoting business value and brand image through customer experience
- Exceptional ability to communicate and foster positive relationships with both customer facing teams and internal teams
- Working knowledge of SaaS platforms and Application Programming Interfaces
- Experience building and optimizing Customer Success processes is a plus
- Experience with HubSpot, JIRA, and Confluence is a plus
- Bachelor's Degree required
Benefits
- Cash compensation and equity package
- Health insurance
- Professional development or continuing education
- Free gym / health membership
- Company-wide retreats
Veryfi Raises $12M Series A to Unlock the Power of Unstructured Data
Veryfi: The Untapped Potential of Unstructured Data
Veryfi, Inc.
