Customer Success Manager

Benepass

Who We Are

Benepass is remote-first team making benefits magical. At Benepass, we believe that the future of employer benefits is flexibility.

Benepass supports thousands of global employees in 30 countries and counting. We’re backed by leading VCs including Gradient (Google’s AI venture fund) and Y Combinator, and amazing angels like Aaron Levie (Box) and Jake Schwartz (General Assembly).

Today, Benepass is in a period of hypergrowth. We’re looking for leaders to help us scale and bring our vision of flexible, employee-directed benefits to millions of people around the world.

Our Value Proposition

We help companies and people teams as they transition to modern, employee-directed benefits.

• Before Benepass (BB). Before Benepass, people teams had to pick and choose vendors within benefit categories, negotiate individual deals, and manage an ever expanding portfolio of vendors. 
• Hello, World. With Benepass, people teams no longer have to choose individual vendors for their employees. By offering infinite vendor selection within defined categories, companies can meet the benefits needs of diverse, global workforces.

We support employees with a modern, flexible way to use benefits in the areas that matter most.

• Freedom to Choose. With the swipe of our credit card or mobile wallet, employees spend their benefits in the areas that matter most to them and their families.

Customer Success Manager

As the third person on Benepass's growing Customer Success team, reporting to our Head of Strategy and Operations, the Customer Success Manager will play a critical role in managing some of our most important accounts, while helping to build systems and process that enable the Success function to scale.

As Benepass moves into a period of hypergrowth and scaling, this role is critical to ensuring the long-term success of our customers and building a strong foundation to sustain our growth rate for years to come. You will help create and define a world class Success function that generates best in class customer growth and retention through deep, consultative relationships supported by thoughtful and scalable systems, processes, and products.

The ideal Customer Success Manager will bring a relentless focus on our customers, entrepreneurial leadership in a highly ambiguous startup environment, and the ability to help design and implement systems and processes for scale.

Skills & Experience

We consider candidates holistically; the qualifications below are not hard and fast rules. If you’re interested in the role, apply!

• 2 years in Success organizations with a record of achievement and increasing responsibility
• Highly polished communicator comfortable with C-level executives; impeccable project management and organization
• Familiarity with Success tools, systems, and processes. Strong opinions about how to set up systems and processes to build effective organizations, and the tooling needed to support these systems.
• Prior startup experience a plus. Thrives in ambiguous environments.

What we offer

• Competitive compensation for a seed stage startup
• 95% coverage of medical, dental, and vision
• Benepass benefits, including $500 WFH setup, $150/month cell phone + internet, $100/month Wellness
• Work wherever you want (though we ask you to work in a US time zone)
• Flexible PTO
• Startup magic with a highly collaborative, effective group that's obsessed with serving our customers