Customer Success Manager

At Convex, we build the leading B2B platform for the fast growing commercial and building services industry. Our software provides rich data on every commercial property in the US (~63M) and workflow software built on top of that. For our users who serve these properties, that data and workflow becomes their secret weapon; there's nothing else like it available in the market today. Our customers rely on Convex to identify, win, and manage new growth opportunities.

We are based in, and love, the seven square miles of San Francisco, but our customers (and employees) live and work in almost every state in America. They include some of the largest enterprises in the country, like Siemens and Carrier, and smaller businesses we care just as deeply about.

Customer Success Manager

Ready to apply your skills to strategically high priority topics and solving them end-to-end from inception all the way to implementation? As a Customer Success Manager at Convex, you will start interacting directly with our commercial and enterprise level customers on their entire post-sale journey. You will work closely with our leadership team to drive strategic and tactical decision making. You will always be a thoughtful listener to, and fierce advocate for, our growing customer base. By helping us retain and delight our users, you will have the unique opportunity to improve productivity and efficiency across the second largest sector in the global economy, construction & services.

You will report to the VP of Ops & Customer Success and work closely with our COO and all other functions to make Convex CS function a more efficient organization serving our customers every day.

Responsibilities

• You have a passion for business intelligence and partner with our senior leadership to identify trends quickly and provide the analytical support to make the right decisions and then go implement them
• You don't only impact the customer journey across levels but also help us refine the 'playbook' every day
• Work closely with cross-functional teams (customers, sales, product) to ensure a world-class customer experience
• Ensure the customer journey post-sales is leading to delighted customers, constantly improving usage metrics, and deep partnerships with our enterprise accounts
• You’ll be the go-to for your portfolio of customers helping them solve their day-to-day and strategic problems with our software and additional analytics where required

Qualifications

• A Bachelor’s degree and 5+ years of experience in consulting, investment banking, business operations, or business analytics
• Experience in SaaS and Customer Success a plus
• A strong grasp on Customer Success processes and workflow efficiencies, including software platforms
• Team-first orientation and excellent internal and external communication skills (Jira, PowerPoint, etc.)
• Strong work ethic and experience excelling at a fast-paced, venture-backed startup

Benefits

• Generous employer contributions towards medical, dental, and vision insurance 

• Paid parental leave of up to 4 months with 100% pay

• Flexible & generous time-off plans (including mental health days!)

• Income protection through short-term and long-term disability plans

• Tax-favored benefits such as Retirement Savings plans and Flexible Spending Accounts

• Commuter programs

• Healthy lunch, drink, and snack options at our corporate office

• Flexible hybrid & remote work options

About Convex

At Convex (YC W19), we’re building the leading B2B full-stack software platform for the $400bn+ commercial services market. It's a 100-year-old industry impacting millions of people every day. We already work with some of the largest enterprise companies in the sector and were one of the fastest growing companies in the Winter 2019 YC batch. Based in San Francisco, our investors include Fifth Wall, Emergence Capital, GGV, 1984 Ventures, UP2398, Liquid2 (Joe Montana), YCombinator, the founders of PlanGrid, and others.

At Convex, we welcome diverse perspectives and people who think rigorously and aren't afraid to challenge assumptions. Join us!

Convex is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

If you need assistance or an accommodation due to a disability, please let your recruiter know.