Customer Success Manager

About You

• Those who can sympathize with Intellect's mission and values
• Those who feel more rewarded than anxious about creating a new market
• Those who are motivated to grow and can strongly commit to producing results
• Those who can work in a way that respects diverse values ​​and emphasizes teamwork

What You'll Do (work outline)

• It is an environment where you can grow overwhelmingly under the representative as the first CS employee of Intellect Japan.
• Onboarding and supporting customer problem solving
• Promotion and proposals for further utilization after onboarding
• Support for promotion of usage for customers with low utilization rate, planning, and execution of measures
• Improvement of introduction process and function proposal
• Building and responding to relationships for contract renewal
• As a spokesperson for customer feedback, service improvement in collaboration with sales, product, and marketing

Requirements (required skills)

• Customer success position or equivalent work experience for existing customers 1 year or more
• Or, 2 years or more of organizational personnel consultant or equivalent work experience
• Interest in organizational personnel and human resources utilization areas
• Ability to collaborate as a team
• More than 3 years of working experience

Bonus if (welcome skill)

• Over 1 year of work experience at a SaaS company
• Work experience as the main person in charge of problem hearing, requirement definition, planning, and proposal

Language Requirements

• English ability at the level of daily conversation (English exchange occurs with the HQ team)

Who Are We?

• It is a fast-growing startup with the support of many professionals and investors since its launch in 2020.

About #Intellect Japan 🇯🇵

It was just launched by two people in March 2022. Currently in the preparatory stage before the launch of the Japanese version of the service.

We are looking for people who can join as launching members in this phase!

It is an environment rich in diversity, where you can communicate daily with colleagues from more than 10 countries, centered on HQ's Singapore.

Would you like to create an Intellect Japan founding story that you can experience now?

 To future friends who can sympathize with Mission and Value. Join us in creating the future of Intellect! **